Maintenance Supervisor

Greystar Worldwide, LLC; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global real estate company is seeking a Facilities Maintenance Technician to oversee maintenance tasks across properties. The role involves ensuring compliance with health and safety standards, managing work orders, and developing maintenance schedules. Candidates should have relevant qualifications and experience in a corporate residential environment.

Qualifications

• Experience in building maintenance in a corporate residential environment.
• Knowledge of health and safety regulations.
• Ability to supervise contractors and manage maintenance tasks.

Responsibilities

• Oversees facilities maintenance tasks across properties.
• Monitors building services and ensures compliance.
• Develops and implements preventative maintenance schedules.

Skills

Building maintenance

Customer service

Communication

Education

O’ Level / GCSE or equivalent

Qualification in electrical/mechanical engineering or plumbing

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services across sectors such as institutional-quality rental housing, logistics, and life sciences. Headquartered in Charleston, South Carolina, Greystar manages and operates over $320 billion of real estate in 250 markets worldwide, with offices across North America, Europe, South America, and the Asia-Pacific region. It is the largest operator of apartments in the US, managing more than 1 million units globally, and has an institutional investment management platform with over $79 billion of assets under management, including more than $36 billion in development assets. Founded in 1993 by Bob Faith, Greystar aims to provide world-class service in rental residential real estate. More info at www.greystar.com.

JOB DESCRIPTION SUMMARY

Oversees and performs facilities maintenance tasks related to technical services and property maintenance across multiple properties, ensuring compliance with building standards, health and safety regulations, statutory requirements, and asset functionality.

Key Role Responsibilities

1. Assigns and ensures timely completion of work orders from resident requests, diagnosing issues and making repairs according to policies and safety standards.
2. Monitors building services and management regimes to maximize lifespan of equipment, reporting major defects and failure trends with recommendations.
3. Supports turnover processes by managing quarterly room inspections and preparing maintenance plans for upcoming leasing cycles.
4. Creates maintenance priority lists from inspections, schedules vendors, and oversees completion of tasks.
5. Collaborates with external stakeholders (local council, project managers, fire services) to ensure compliance.
6. Works with Estates Management to specify and advise on Fabric, Electrical, Mechanical works, and manages capital works handovers.
7. Inspects work by team members, assesses quality, and develops corrective actions.
8. Develops team capabilities to meet performance and succession goals.
9. Maintains inventory of parts and materials, managing procurement within budget.
10. Implements and manages PPM schedules, oversees contractors, and ensures compliance with service agreements.
11. Keeps accurate records of maintenance activities, statutory compliance, and safety documentation.
12. Supports external contractors, manages risk assessments, and ensures safety procedures are followed.
13. Contributes to cost control by prioritizing repairs over replacements and practicing resource efficiency.
14. Provides excellent customer service, responds to resident inquiries and complaints, and manages work order priorities.
15. Available for emergency response outside regular hours as needed.

Role Scope

• Properties: Chapter London Bridge
• Supports and develops Maintenance Technicians

Key Relationships

• Community Manager and Team
• Regional Operations Managers
• Estates Management
• Contractors and Suppliers

Knowledge & Qualifications

• Education to O’ Level/GCSE or equivalent, with strong written and numerical skills.
• Qualifications in electrical/mechanical engineering or trades (NVQ, City & Guilds, etc.), or equivalent apprenticeship/trade training.
• Knowledge of building trades, procurement, and repair procedures.
• Understanding of health and safety risks, including manual handling, chemicals, and hazards.
• Continuous improvement mindset in skills and knowledge.

Experience & Skills (Essential)

• Experience in building maintenance within a corporate residential environment or related trades field.
• Experience in risk assessments, preventive maintenance systems, and supporting safe building operations.
• Strong work ethic, independence, ownership, and supervisory skills for contractors.
• Cost-effective repair solutions and quality assurance.
• Flexible, adaptable, customer-oriented, and team-minded with excellent communication skills.