Maintenance Service Technician (Level 1)

ZipRecruiter; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A property service company is seeking a Service Technician responsible for completing tenant-related work orders in electrical, HVAC, and plumbing systems. The role includes routine maintenance and repairs, ensuring compliance with safety standards and local codes. Ideal candidates have strong problem-solving skills and good communication abilities. Competitive hourly wage between $20 and $24.

Qualifications

• Ability to diagnose issues in electrical, HVAC, and plumbing systems.
• Experience in completing tenant-related work orders.
• Strong communication skills to interact with clients and team members.

Responsibilities

• Complete tenant-related work orders under supervision.
• Perform routine maintenance and repairs.
• Mentor Level I Technicians and support unit turnover.

Skills

Electrical systems

HVAC systems

Plumbing repairs

Communication

Problem-solving

Job description

Job Description: The Service Technician is responsible for completing tenant-related work orders across electrical, HVAC, and plumbing systems in residential and commercial properties. This team member must effectively prioritize tasks based on urgency, diagnose root causes, and perform necessary repairs in a timely manner while maintaining high standards of quality and compliance. Additionally, the Service Technician will work closely with the Service Supervisor on small projects, including rent-ready units, ensuring they meet inspection requirements and are move-in ready.

Requirements:

• Prioritize work orders based on urgency and communicate with tenants and property owners as needed.
• Diagnose issues and perform repairs related to electrical, HVAC, and plumbing systems.
• Conduct routine maintenance to ensure the longevity and efficiency of building systems.
• Perform general property maintenance, including patching walls, painting, installing trim, and other minor repairs.
• Assist in preparing rental units to meet Rent Ready and municipal inspection standards.
• Work on small projects as assigned, including property improvements and unit turnover tasks.
• Ensure all work complies with safety standards, local codes, and company guidelines.
• Provide clear communication with clients, tenants, and team members.
• Be available for on-call service according to company policy.
• Complete any other tasks as assigned by the Supervisor or Maintenance Manager.

Level I Service Technician Duties & Responsibilities:

• Complete basic tenant-related work orders under supervision, ensuring timely and accurate repairs.
• Assist with diagnosing root causes for common maintenance issues.
• Perform routine repairs, including drywall patching, painting, and light plumbing or electrical work.
• Maintain cleanliness and organization of tools, supplies, and workspaces.
• Document work completed as required by company systems.

Level II Service Technician Duties & Responsibilities:

• Perform more advanced repairs, including intermediate HVAC troubleshooting, electrical work, and plumbing fixes.
• Prepare units for and attend local/municipality inspections.
• Maintain proper documentation, ensuring compliance with company policies and procedures.
• Mentor Level I Technicians, sharing expertise and best practices.
• Support unit turnovers, ensuring readiness for rent-ready inspections.

Level III Service Technician Duties & Responsibilities:

• Take ownership of complex repair tasks and develop permanent solutions for recurring issues.
• Collaborate closely with the Service Supervisor to plan and execute property-wide maintenance projects.
• Expert level reporting and inventory management.
• Actively train Level I and II Technicians to elevate overall team performance.
• Be a resource for resolving escalated maintenance issues and callbacks, offering advanced troubleshooting expertise.
• Maintaining a billable hour average of 70% or higher on a weekly basis.

Senior Service Technician Duties & Responsibilities:

• Lead complex repair tasks, diagnose intricate maintenance issues, and develop permanent solutions.
• Serve as a mentor to Level I and II Technicians, offering guidance and training.
• Take the lead on large-scale projects, support the bid process and make recommendations for repairs.
• Collaborate closely with the Service Supervisor to develop project plans and inspection strategies.
• Ensure units pass all rent-ready and local/municipality inspections with consistency.
• Maintaining a billable hour average of 85% or higher on a weekly basis.

Compensation details: 20-24 Hourly Wage.