Maintenance Service Coordinator

Job Description

Maintenance Service Coordinator

Office based, Monday to Friday, 8am-4pm

Planner, Organiser and Problem Solver

About the Company

We have been providing high quality electrical services to commercial clients across London and the Southeast for 10 years. We are a small-knit, family run business, with a friendly team who strive to provide the best service possible to our high-end clients. We are proud of our reputation for expertise and service in the industry, our commitment to quality work, and our dedicated team of electricians.

About the Role

We are looking for a maintenance service coordinator with exceptional attention to detail, organisational and problem-solving skills to become an integral part of our driven and successful team. You will be working closely with our directors, in our small office in Chelmsford, to help streamline our maintenance administration processes to deliver high quality customer service to our commercial client base. You will have sole responsibility for a portfolio of clients, working under minimal supervision.

The ideal candidate will be comfortable in an all-hands-on-deck environment, where everyone carries the ball and is a solid part of the team. You will want to grow as a person, and contribute ideas and solutions to the business and help contribute to our growth plan. You are a team player who thinks ahead and isn’t afraid to challenge things and speak up.

Responsibilities

• Managing a portfolio of clients as their dedicated service coordinator.
• Responding to and logging reactive and planned work requests from clients.
• Planning and scheduling engineers’ workloads across London and the Southeast while ensuring SLAs are met and accurate information is provided to engineers to enable them to complete works on time and to budget.
• Booking in works with clients, ensuring all relevant paperwork is submitted, dates are confirmed, materials and access equipment is ordered so the works are completed on time.
• Submitting job paperwork, quotes and invoices in a timely manner.
• Communicating and liaising with clients and engineers via phone and email.
• Building relationships with clients and engineers.
• Following up on outstanding quotes.
• Updating client portals to ensure clients are kept informed every step of the workflow.

Required Skills

• Experience of scheduling engineers and coordinating works.
• Can-do attitude.
• Exceptional customer service, relationship building and doing the very best for the customer.
• Interpersonal skills.
• Attention to detail and detail focused.
• Self-starter and pro-active.
• Problem solving.
• Multi-tasking and organisation.

Pay range and compensation package

£26,000 - £33,000 DOE

Equal Opportunity Statement

At Drake Electrical, we believe that and inclusivity are essential to our success. We are committed to creating a workplace that reflects the rich of our community and promotes an environment where all employees feel valued, respected, and empowered.

Benefits

• 25 days holiday plus bank holidays.
• Onsite parking.
• Fast paced, success driven environment.
• Opportunity to have an impact on a growing business.
• Workplace pension.
• Bike2Work scheme.
• Company social days.
• Discounts.
• Training & development.