Maintenance Scheduler

Location Home-based with Occasional Travel

This is a 37 hours per week , Permanent vacancy that will close in 11 days at 12:00 BST .

The role

Maintenance Scheduler

• 37 hours per week (Mon-fri)
• Home-based with occasional travel.
• Permanent role.
• Closing date for applications: 13th May 2025 (Midday)

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

The role and what you take care of:

We have a permanent, full-time opportunity to join our Building Services and Compliance team as a Maintenance Scheduler. You will be part of a talented team where our people are passionate about delivering an excellent customer experience and are highly motivated to contribute to our success.

• Ensure timely, effective, and reliable repairs and maintenance by utilising our scheduling software and systems.
• Responds to and manages all customer contacts promptly, ensuring customers receive the best experience at the right time, first time, while placing our customer experience at the heart of everything you do.
• Issuing work orders and invoices, while coordinating with contractors to ensure a smooth and satisfactory experience for both the business and our customers.
• A full job description is attached to this advert.

What you need to be successful:

• Demonstrative ability to provide exceptional customer service, ensuring accuracy on the first attempt. Highly organised, positive, and capable of meeting tight deadlines.
• Proficient in computer literacy, with knowledge of scheduling systems and related software.
• Dedicated to exceeding expectations to deliver an outstanding customer experience.
• Skilled in problem-solving through effective collaboration with customers and colleagues.
• Proven track record of contributing towards team targets and project success.

Applicants with transferable qualities are encouraged to apply.

We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.

We offer:

• Company sick pay
• Pension matched up to 8%.
• Learning and Development.
• Mileage and Agile working
• Paid day a year to volunteer.
• Wellbeing Portal and Colleague Voice.
• Rental / Stamp Duty Loan and Credit Union.
• Employee assistance & Health Care Cash Plan.
• Discounts on entertainment, high street shops and grocery shopping.
• Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.

Our full range of benefit details can be viewed on our website under each vacancy.

For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Lead at:dani.davies@magna.org.uk or by mobile: 07528 974936

To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.

About us

We’re Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.

Our vision of “Creating Great Homes Together” is fundamental to the work we do and we have ambitious plans to be “beyond the best” over the next ten years.

Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey – one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.

Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won’t achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.

Our successes come through an appreciation of difference – different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.

For further information about Magna, please visit our website by clickinghere .

Generous holiday

Learning and development

For more details on our great range of benefits, please download the attachment which can be found at the bottom of this page.

Our values

Always safe

Always safe

This means the safety of our colleagues and our customers is always our main priority.

All about customers

All about customers

This is our mindset and our team approach to putting customers at the heart of all we do.

Be kind

This is about how we treat each other and how we go about our business.

Own it

Own it

This is about how we all take responsibility for all our actions every day.

One team

One team

This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.

Be curious

Be curious

This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries