Maintenance Planner & Administrator

Bernicia; Ashington; Hybrid; GBP 27,000; Full time

Job summary

A leading housing provider in Ashington is seeking a Maintenance Planner and Administrator to enhance their repairs and maintenance service. The role requires strong organizational and administrative skills along with experience in repairs functions. Ideal candidates should have experience with Salesforce and a dedication to delivering exceptional customer service. Benefits include flexible working options and a generous pension scheme.

Benefits

36 days annual leave

Option to work from home up to 2 days a week

Health cash plan membership

Savings on gym memberships

Generous pension scheme

Qualifications

• Management of busy and varied workload with changing priorities.
• Ability to influence others and maintain attention to detail.

Responsibilities

• Planning and scheduling trade resources.
• Delivering high-level business support and administrative activities.
• Providing advice and guidance on repairs and maintenance.

Skills

Experience in repairs and maintenance functions

Experience working with Salesforce

Good organisational skills

Excellent knowledge of MS Excel, Word, and Outlook

Job description

Maintenance Planner and Administrator

Location: Ashington

Contract: Permanent and Fixed Term Positions; Temporary positions until 31st March 2026.

Hours: 37 per week, Monday to Friday

Salary: £26,142.00 per annum

Closing Date: Tuesday 12th August 2025, 5pm

Are you passionate about providing a right-first-time, highly effective repairs and maintenance service focused on delivering exceptional customer service?

If so, then our Maintenance Planner & Administrator role is for you!

About the role:

1. Planning and scheduling trade resources
2. Delivering high-level business support and administrative activities
3. Providing advice, support, and guidance on repairs and maintenance issues
4. Maintaining accurate records for meaningful KPIs and management information

About you:

You’ll need:

1. Experience in repairs and maintenance functions
2. Experience working with Salesforce
3. Experience scheduling trade resources, administering repairs, and maintaining records
4. Ability to manage a busy and varied workload with changing priorities
5. Good organisational skills, influencing skills, and keen attention to detail
6. Excellent knowledge of MS Excel, Word, and Outlook

The Benefits:

1. 36 days annual leave (including bank holidays)
2. Option to work from home up to 2 days a week
3. Health cash plan membership saving over £1000 annually on healthcare costs
4. Savings on gym memberships and discounts from major retailers
5. Generous pension scheme

About us:

• We focus on helping people in need of housing, believing a good home enables many opportunities.
• We are one of the North East’s largest housing providers, serving over 60,000 customers.
• We are committed to our people, holding the Investors in People Gold Award since 2010.
• Our values create the ‘Bernicia Way’ culture: customer focus, teamwork, respect, accountability, integrity, and leadership.

For more information, please contact:

Sarah Carron at 0191 238 3120 or Jill George at 0191 238 3124.

We reserve the right to close this vacancy early if we receive a high volume of applications.

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The Group is fully committed to equal opportunities and welcomes applicants from underrepresented groups.