Maintenance Planner

Skilled Careers; Acton; On-site; GBP 28,000 - 33,000; Full time

Job summary

A reputable housing association in Acton is seeking a Maintenance Planner to handle repair requests and coordinate schedules. The ideal candidate has experience in a similar role and strong organizational skills. This full-time position offers a salary of up to £33k per annum, working Monday to Friday, 8 AM to 5 PM.

Qualifications

• Previous experience in a Repairs Scheduler or Administrative role, ideally in social housing.
• Excellent organizational and multitasking abilities.
• Proficient in computer software for data entry and communication.

Responsibilities

• Handle incoming repair requests via multiple channels.
• Log and prioritize repair requests based on urgency.
• Coordinate schedules with tenants and external contractors.

Skills

Organizational skills

Communication skills

Data entry proficiency

Problem-solving

Job description

Maintenance Planner role for a local housing association in Acton.

MUST HAVE EXPERIENCE

Working for a reputable housing association with many contracts in and around London, my client is affiliated with many local councils and main contractors working alongside them helping to build a better community.

Maintenance Planner/Scheduler Role

up to £33k per annum, 8-5, Mon - Fri

Your day to day would look like as a Planner:

• Handling incoming repair requests through various communication channels (phone, email, online portals).
• Logging repair requests accurately into the system and prioritizing based on urgency and severity.
• Coordinating repair schedules with tenants and external contractors.
• Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements.
• Monitoring the progress of repairs and ensuring timely completion within agreed service levels.
• Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices.
• Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues.

Requirements for the Repairs Scheduler role:

• Previous experience in a similar Repairs Scheduler or Administrative role, ideally within the social housing sector.
• Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues.
• Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes.
• A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service.
• Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential.

If you would like to be considered for the above role, please apply with an up-to-date CV