Maintenance Operator - Grade 2 (Residential)

Canary Wharf Group; London; On-site; GBP 48,000; Full time

Job summary

A leading company in residential management is seeking a Maintenance Operator - Grade 2 to perform scheduled and ad hoc maintenance tasks across multiple properties. This role requires mechanical skills and relevant certifications, ensuring high standards of service and compliance with health and safety regulations.

Benefits

Flexible working arrangements

Learning and development opportunities

Comprehensive benefits package

Qualifications

• Enthusiastic and positive attitude.
• Ability to work as a team member.
• Must be tidy and presentable.

Responsibilities

• Identify and diagnose faults, carry out repairs.
• Perform routine servicing and maintenance tasks.
• Ensure compliance with health and safety policies.

Skills

Mechanical skills

Customer focused

Communication

Education

City & Guilds 236 part 1 & 2 certification or NVQ Level 3

Full time apprenticeship in electrical or Building Services HVAC

Job description

Maintenance Operator - Grade 2 (Residential)

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Maintenance Operator - Grade 2 (Residential)

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Department: Residential Estates

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Company: Canary Wharf Residential Management Limited

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Reporting to: Operations Manager

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Job Summary

To carry out scheduled maintenance tasks and respond to ad hoc maintenance requests as directed by the Residential Facilities Manager. The role will involve work across four properties at Southbank Place: One Casson Square, 30 Casson Square, 5 Belvedere Road, and 7 Belvedere Road.

This is a mechanically biased position.

Salary - £47,826

Working Hours: Monday to Friday, 7:00am to 4:00pm or 10:00am to 07:00pm.

Main Responsibilities

• To identify and diagnose faults, as well as to carry out repairs, adjustments, and other maintenance work within communal areas and residential apartments as appropriate.
• To carry out the required routine servicing, repair or adjustment of plant or machinery in accordance with the planned maintenance schedule as tasked by the Residential Facilities Manager.
• To adopt a flexible approach in respect of other skills or trades to ensure the most cost-effective completion of all tasks.
• To undertake other skilled tasks in which competence has been demonstrated.
• To monitor plant as tasked and to record data using the supplied documentation.
• To achieve the highest possible standard of plant and equipment efficiency by ensuring that each task is carried out in accordance with the set requirements and instructions.
• To assist in ensuring that all working areas are kept clean and tidy, and all refuse and waste materials are removed as appropriate.
• To be thoroughly familiar and comply with the Company's "Health & Safety" policy and procedures and to immediately report any hazards or infringements to the Residential Facilities Manager.
• To action and complete time/task sheets on a daily basis in accordance with agreed procedures.
• To undertake other reasonable duties as requested by the Residential Facilities Manager.
  
  

PERSON SPECIFICATION

• To have an enthusiastic and positive attitude.
• The post holder is required to be tidy and presentable at all times.
• Be able to work as a team member and to communicate effectively at all levels.
• To be customer focused and diplomatic in their approach.
• Being mechanically skilled is essential for this role.
• Able to make decisions to the benefit of the business.
• Although full training will be given, and all safety equipment supplied it may be essential (for some Maintenance Operator posts) that applicants are able to work at heights outdoors.
• The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf Group.
  
  

Technical Requirements

• Full time apprenticeship in an electrical or Building Services HVAC discipline complete with City & Guilds 236 part 1 & 2 certification or NVQ Level 3. Mechanical apprenticeship would be acceptable with relevant electrical experience.
• Previous experience working in a modern building services maintenance environment, and able to demonstrate basic understanding of HVAC and building services.
• It would be highly desirable for the candidate to have completed the requirements for Electrical Installation (BS7671:2018) IEE Wiring Regulations 18th edition through an approved course.
  
  

Health Safety And Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Environmental, Social & Governance (esg) Responsibilities

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

Company Values

Commit to Excellence

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions
  
  

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals
  
  

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes
  
  

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve
  
  

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change
  
  

What We Offer

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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