Maintenance Operative - Sandwell

Serco; West Midlands; On-site; GBP 27,500 - 33,500; Full time

Benefits offered by this job

Competitive salary with annual reviews

Up to 6% contributory pension scheme

25 days' annual leave plus bank holidays

24/7 Employee Assistance Programme

Job summary

Serco is seeking a Maintenance Operative to ensure the properties managed are safe and functional. This full-time role involves delivering essential maintenance and supporting a positive living environment across the designated portfolio.

Qualified candidates should have experience in building maintenance, a valid UK driving licence, and a strong understanding of health and safety principles. The position offers competitive salary and benefits including a pension scheme and training opportunities.

Qualifications

• Experience in building maintenance or a relevant trade.
• Knowledge of health and safety principles and safe working practices.
• The ability to prioritise work and manage time effectively.

Responsibilities

• Provide general building maintenance services across a defined area.
• Report and close faults using the AORA IT system.
• Ensure properties meet Home Office Contract standards.

Skills

Building maintenance experience

Knowledge of health and safety principles

Problem-solving abilities

Strong communication skills

Valid UK driving licence

Job description

Maintenance Operative

Location: Sandwell

Salary: £27,500 - £33,500 dependent on skills and experiences

Schedule: Full time role, 37.5 hours per week

As a Maintenance Operative in our AASC team, you’ll play a hands‑on role in making sure the properties we manage are safe, functional, and meet the service standards our communities depend on. Your work will have a direct and positive impact on people’s day‑to‑day living conditions. You’ll deliver essential maintenance across a designated portfolio, helping us create living environments that are safe, welcoming, and compliant. This is purposeful work where your expertise helps ensure every property meets Home Office requirements and supports a positive experience for the people who live there.

What you’ll do as a Maintenance Operative

• Provide general building maintenance services across a defined property area.
• Report and close faults using the AORA IT system to keep property records accurate.
• Ensure properties are free from building defects in line with Home Office Contract standards.
• Liaise with approved subcontractors, ensuring access, quality standards, and audit checks.
• Undertake annual Portable Appliance Tests (PAT) for all properties in your portfolio.
• Where applicable, deliver specialist trade duties and support colleagues with fault‑finding.
• Carry out garden maintenance, furniture repairs, and materials management using approved suppliers.
• Manage waste removal responsibly and in line with recycling requirements.
• Complete KPI‑driven tasks on time, prioritising urgent work and collaborating with Housing Officers.

Qualifications

• Experience in building maintenance or a relevant trade.
• Knowledge of health and safety principles and safe working practices.
• The ability to prioritise work, manage time effectively, and solve problems independently.
• Strong communication and collaboration skills, working closely with colleagues and stakeholders.
• A valid UK driving licence and willingness to travel across the region.

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

What We Offer

• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme

EEO Statement

Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.