Maintenance Operative

Serco Group Plc; West Bromwich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Full training

Career progression

25 days' annual leave

Pension scheme

Discounts across retailers

Employee assistance programme

Job summary

Serco Group Plc is seeking a Maintenance Operative to join our AASC team, delivering safe, secure and well-maintained accommodation for asylum seekers on behalf of the Home Office. You'll gain training, qualifications and pathways to progress in maintenance careers.

You'll work across properties performing planned, preventative, and reactive maintenance, collaborate with housing officers and contractors, and contribute to 24/7 incident response while upholding the highest safety standards.

Qualifications

• Full UK driving licence is essential.
• Desirable: experience or qualifications in trades or social housing.

Responsibilities

• Carry out planned, preventative and reactive maintenance safely and to a high standard.
• Complete repairs including joinery, plumbing, painting and decorating.
• Work with Housing Officers, contractors and colleagues to keep homes compliant.
• Record maintenance activities and manage jobs in our systems.
• Carry out property compliance work, including PAT testing.
• Manage materials, tools and the company van.
• Build relationships with residents and partners, delivering a professional service.
• Take part in the out-of-hours on-call rota for 24/7 maintenance.
• You are practical and take pride in a job well done.
• Willing to travel across the region with a full UK driving licence.
• Desirable: experience in trades or social housing.

Skills

DIY skills

Driving licence

Problem solving

Maintenance know-how

Job description

As a Maintenance Operative in our Asylum Accommodation and Support Contract (AASC) team, you'll help provide safe, secure and well-maintained accommodation for people seeking asylum on behalf of the Home Office. Whether you're bringing years of trade experience or you've developed practical DIY skills and are ready to build a career in maintenance, we'll support you to grow.

Every repair you complete has a positive impact. You'll receive the tools, training and opportunities to develop your skills, gain recognised qualifications and progress into more senior roles, all while helping create safe homes and delivering vital public services.

What you'll do as a Maintenance Operative

• Carry out planned, preventative and reactive maintenance across a portfolio of properties, ensuring work is completed safely, to a high standard and within agreed timescales.
• Complete a range of property repairs, including joinery, plumbing, painting and decorating, fitting and general maintenance.
• Work closely with Housing Officers, contractors and other colleagues to maintain safe, compliant homes that meet Home Office standards.
• Record maintenance activities, manage jobs through our systems and help coordinate contractors and specialist repairs where needed.
• Carry out property compliance activities, including planned maintenance and Portable Appliance Testing (PAT), while maintaining safe working practices.
• Manage materials, tools and your company vehicle responsibly, ensuring everything is maintained to a professional standard.
• Build positive relationships with residents, landlords and partner organisations, delivering a professional and customer-focused service.
• Take part in the out-of-hours on-call rota to help provide a 24-hour emergency maintenance service.
• You're practical, enjoy solving problems and take pride in a job well done.
• You might already have maintenance experience, or you may simply have strong DIY skills and be keen to build a long‑term career - we'll help you develop.
• You're willing and able to travel throughout the region and occasionally elsewhere in the UK. A full UK driving licence is essential.
• Desirable: Experience or qualifications in one or more trades (e.g. joinery, plumbing, painting, decorating, building maintenance), experience working in residential properties or social housing, knowledge of health and safety requirements and safe working practices, experience using digital systems to manage maintenance jobs.

A fully equipped company van (with fuel card), tools and uniform, with personal use of the van included

Benefits

• Full training, mentoring and opportunities to gain new skills and qualifications
• Clear career progression, with opportunities to move into specialist and management roles
• Salary progression based on your skills, experience and development
• 25 days' annual leave plus bank holidays
• Up to 6% contributory pension scheme
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks