Maintenance Operative

Serco Group Plc; Norwich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension

Holidays 25 days

Training & development

Wellbeing program

Discounts

ShareSave

Charity volunteering

Job summary

Serco Group plc is seeking a General Operative to deliver maintenance services across a defined property portfolio. You will perform general repairs, report faults via the AORA IT system, and ensure properties are compliant and safe for use.

The role requires a valid UK driving licence and willingness to travel within the region and occasionally across the UK, with the ability to follow risk assessments and method statements. Benefits include pension, holidays, training, and support services.

Qualifications

• General DIY experience.
• Willingness to travel within the region and occasionally within the UK.

Responsibilities

• Provide general maintenance services to designated properties.
• Report faults using the AORA IT system and ensure faults are closed.
• Ensure properties are compliant and fit for purpose when completing tasks.
• Repair Serco-supplied furniture where possible or arrange replacements to meet Home Office contracts.

Skills

Driving licence

General maintenance

Travel willingness

Job description

You are required to have a valid UK driving licence for this role.

Reporting to the Field Operations Manager, the primary function of this role is to provide general maintenance services to a designated area / or number of properties.

Main Accountabilities:

Maintenance of Property

• To provide General maintenance services
• To report faults using the AORA IT system to ensure all faults are reported and closed for their property portfolio.
• To ensure all properties are compliant and fit for purpose when completing tasks.

Health & Safety

• To ensure that the safety of all users of the property from a building standard is achieved
• To check all relevant property reports before undertaking works in the properties (e.g., asbestos, dangerous persons,) or request additional reports if deemed appropriate by the M.O. (e.g., structural report, asbestos survey / test etc.)
• Ensure all works completed, are done so in line with Risk Assessments and Method statements

Furniture & Inventory

• Where possible to repair all Serco supplied furniture or ensure furniture is replaced to comply with the Home Office Contract

Materials Management

• To only purchase materials/PPE from approved Serco suppliers and keep receipts for all transactions to identify and record what materials are used for each job / property
• Where specified only purchase the agreed Serco standard materials unless alternative substitutions can be provided due to stock requirements

Purchase

• To obtain supervisor approval for the purchase of tools to undertake any maintenance repair
• To ensure appropriate receipts are obtained and recoded for each property / job completed

Waste Disposal

• To remove all waste from works completed in properties when in attendance and ensure the waste is disposed of in approved license areas and re-cycled where possible

Garden Maintenance

• To undertake garden maintenance duties for properties defined under their property remit.

Work Scheduling & Prioritisation

• All allocated KPI work must be completed in advance of the scheduled completion date
• If no further KPI work is required for the same day, then the MO will continue site to ensure any other maintenance defects are completed to ensure the property meets the contract standard's
• Once all defects have been completed then any scheduled planned maintenance work can be completed if not already undertaken (e.g., HHSRS annual report, PAT annual test etc.)

Working Hours

• Various work patterns will be set for General Operatives depending on operational delivery needs. 8 hours a day on patch, flexible from 8 am until 6pm.

What you'll need to do the role:

• General DIY experience

A willingness and ability to travel within the region and occasionally within the UK (a valid UK driver's licence is essential).

Meaningful and vital work:

As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity:

Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people:

You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

What we offer:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.