Maintenance Operative

Tilia Homes; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer-focused housebuilder is seeking a Maintenance Operative for their Exeter office. The role involves general maintenance and repairs of new build properties, ensuring customer satisfaction and safety compliance. Ideal candidates will have training in carpentry and plumbing, alongside a full UK driving licence. This position offers a permanent contract with a bonus scheme and enhanced benefits including 26 days holiday.

Benefits

Bonus Scheme

Enhanced Pension Scheme

Life Assurance

26 days holiday plus bank holidays

Holiday Buy Scheme

Employee Assistance Programme

Qualifications

• Formal training or experience in carpentry, basic plumbing, decoration, and maintenance is essential.
• Experience in a similar role is advantageous.
• A full UK driving licence is required.

Responsibilities

• Carry out general maintenance and repairs to new build properties.
• Maintain accurate records of time, materials, and equipment used.
• Ensure all works are undertaken safely and in accordance with good practice.
• Liaise with customers about the nature and duration of works.
• Provide a customer-focused service at all times.

Skills

Carpentry

Plumbing

Customer service

Communication

Job description

We have an exciting opportunity for a Maintenance Operative to join a friendly team working from our Exeter office on a permanent basis. The post involves multi-trade repairs and maintenance to new homes housing developments, providing excellent customer service at all times. Duties include:

1. Carrying out general maintenance and repairs to new build properties, including carpentry, preparation, making good, and other internal and external works as instructed by the Customer Services Manager.
2. Maintaining accurate records of time, scope of works, materials, and equipment used for each project.
3. Ensuring all works are undertaken safely, in accordance with good practice and legislation.
4. Requesting necessary materials and planning work to ensure effective completion, minimizing waste.
5. Liaising with customers, informing them about the nature and duration of works, scheduling appointments, and ensuring they are kept.
6. Carrying out work courteously and professionally, promoting the reputation of the organization.
7. Providing a customer-focused service at all times.
8. Communicating effectively and working productively with colleagues.
9. Undertaking other tasks as reasonably requested by the Customer Services Manager.
10. Observing and complying with health and safety policies and procedures.

Formal training or experience in carpentry, basic plumbing, decoration, and maintenance is essential. Experience in a similar role is advantageous. A full UK driving licence is required for this role.

Tilia Homes is an ambitious, customer-focused housebuilder committed to quality, service, and sustainability. We are an inclusive and diverse employer, dedicated to making a positive difference in our communities. We seek talented and enthusiastic individuals to join our team who share our passion for creating sustainable, inclusive communities and delivering affordable homes across the UK.

Our benefits include:

• Bonus Scheme
• Enhanced Pension Scheme
• Life Assurance
• 26 days holiday plus bank holidays
• Holiday Buy Scheme
• Employee Assistance Programme