Maintenance Operative

Whalesbone Sustainable Oyster & Fish Supply; Ascot; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in sustainable seafood supply is seeking a Facilities Management Assistant to support the delivery of maintenance, safety, and quality standards at their facility. The role involves building maintenance, groundskeeping, and ensuring a safe environment for customers and staff. Candidates should be proactive and possess good communication skills, with previous experience in maintenance or a related field being advantageous.

Qualifications

• Experience in general building, plant, equipment, or grounds maintenance is desirable.
• Full clean D1 driving license is essential.

Responsibilities

• Undertake remedial repairs and general building maintenance.
• Assist in testing and maintaining electrical and plumbing systems.
• Support site security and customer transport duties.

Skills

Communication

Technical Maintenance

Customer Service

Education

Qualification in property maintenance, engineering, or relevant trade

Job description

Overall purpose:

To assist in the delivery of facilities management services at a designated Ben site, including maintenance of buildings, plant, equipment, and external gardens and grounds to ensure a safe environment for customers and visitors.

Principal accountabilities:

Planning and Organising

• Undertake remedial repairs, general building maintenance, decoration, and moving of plant, furniture, and equipment as directed by the Facilities Manager, in accordance with SLA requirements.
• Provide technical reports related to maintenance issues when required.
• Carry out electrical, plumbing (excluding gas), and fire-fighting equipment testing and maintenance where competent.
• Assist in Portable Appliance Testing.
• Maintain gardens and grounds to high standards, plan landscaping projects, and undertake gardening activities as scheduled.
• Assist in planning and purchasing gardening supplies following organizational protocols.
• Maintain and service plant and machinery per manufacturer instructions and safety practices.
• Ensure safe storage of equipment, assist with inventories, and report damages or safety concerns.
• Support site security, assist during emergencies, and prepare grounds for events.
• Support driving duties for customer transport and appointments.
• Participate in quality assurance programs.

  Business Focus

  • Comply with all health, safety, and safeguarding policies and legislation.
  • Follow infection control guidelines and confidentiality protocols.

  Communication

  • Communicate effectively with customers, visitors, and colleagues.
  • Coordinate with other departments and external contractors to minimize disruptions.
  • Report incidents, complaints, and safety issues promptly.

  Managing Performance

  • Participate in service quality assessments and improvements.
  • Support and mentor new staff.

  Stakeholder Relationships

  • Represent BEN positively and professionally.

  Achieving Customer Service Excellence

  • Deliver high-quality facilities management services, ensuring safety, maintenance, and visual standards meet expectations.
  • Respect customer rights and promote diversity and equality.

  Additional Duties

  • Attend training, meetings, and undertake other duties as assigned by the Facilities Manager.

  This job description is subject to review and amendments as necessary.

  Deliverables – Key measures:

  • Contribute to high standards of facilities management, safety, and customer satisfaction.
  • Participate in audits and quality assurance programs.
  • Maintain a safe working environment and adhere to policies.
  • Engage professionally with customers and visitors, maintaining high standards of environment and service.
  • Support service improvements and staff development.
  • Ensure positive stakeholder interactions and customer experience.

  PRIDE values

  • Passionate, Respectful, Inclusive, Driven, Empowered

  Experience required:

  • Experience in general building, plant, equipment, or grounds maintenance is desirable but not essential.

  Technical Knowledge:

  • Full clean D1 driving license is essential.
  • Qualification in property maintenance, engineering, or relevant trade is desirable but not essential.

  Other significant requirements:

  • Demonstrate core behaviors, undertake physically demanding tasks, and operate tools safely.
  • Maintain confidentiality, literacy, and numeracy skills, and support diversity and equality.