Maintenance Operations Team Leader

L&Q Living; Greater London; Hybrid; GBP 42,000 - 46,000; Full time

Benefits offered by this job

Pension plan

Annual leave

Health cash plan

Life assurance

Volunteer days

Lifestyle benefits

Employee Assistance Programme

Job summary

L&Q Living is seeking a Maintenance Operations Team Leader to oversee Maintenance Coordinators, supporting delivery under Awaab’s Law and Damp & Mould initiatives. The role focuses on performance, process improvement, and resident satisfaction while ensuring a right-first-time service.

You will lead daily operations, prioritise tasks, and adapt to changing environments, using strong IT skills and knowledge of maintenance systems.

Qualifications

• Experience and knowledge within Maintenance Service Delivery role.
• The ability to lead and motivate a high performing team.
• Strong prioritisation and organisational skills.
• Ability to review and implement processes for service improvement.
• Excellent written and verbal communication skills.
• Knowledge of maintenance systems and strong IT skills, including Microsoft packages.
• Experience of managing others.
• Demonstrable experience delivering high-quality property/building maintenance services.

Responsibilities

• Lead and manage the team's daily activities to deliver high quality service and resident satisfaction.
• Direct a team to meet objectives and monitor work orders and delivery of repairs.
• Oversee Delivery team and ensure right first time service.
• Engage with the team to maintain a positive mindset and customer-focused approach.
• Utilise L&Q bespoke systems and maintain financial awareness in operations.

Skills

Team leadership

Customer focus

Prioritisation

Process improvement

Communication skills

IT literacy

Maintenance knowledge

Staff management

Tools

Maintenance systems

Microsoft Office

Job description

Maintenance Operations Team Leader - 8239

Title: Maintenance Operations Team Leader Healthy Homes

Contract Type: Permanent contracts and fixed term contracts 12 months, Full time, 35 hours per week

Salary: £42,150 per annum to £46,000 per annum (London weighted salary) or £37,580 per annum to £41,200 per annum (Regional salary), dependant on experience

Grade 8

Reporting Office: London, Stratford or Manchester,

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Interview Dates: 22 nd and 23 rd October at our office in Stratford

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

Join our Healthy Homes Team at L&Q:

This is a great opportunity to join the Healthy Homes team in a Team Leader role.The role reports into the Maintenance Operations Manager and will oversee the Maintenance Coordinators supporting the delivery of Awaab’s Law, Damp & Mould, Surveying and the Delivery team.

This is an exciting time as we implement new processes and ways of working to provide our customers with an excellent service, so experience of working within maintenance and knowledge of processes are essential to be successful within this role.

Your impact in the role:

You will lead and manage the team's daily activities, to deliver the highest levels of quality standards whilst having regard for resident satisfaction and a ‘right first time’ service. Engaging with the team to ensure positive mindset and determination to find customer-based solutions.

Directing a team to meet objectives and key performance indicators, monitoring accuracy of work orders and cases generated and reviewing assignment and delivery of repairs. You will need to be able to demonstrate proven leadership skills in a similar environment.

You will have advanced administrative and IT skills, and knowledge of L&Q bespoke systems. You will have a financial awareness.

Candidates will be able to adapt to an ever-changing environment being able to prioritise tasks and jobs to achieve end results that benefit the organisation and the resident.

L&Q is a values focused organisation. We pride ourselves on living our values in everything we do. Our people managers will be confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.

What you'll bring:

• Experience and knowledge within Maintenance Service Delivery role
• The ability to lead and motivate a high performing team
• Strong prioritisation and organisational skills
• Ability to review and implement processes for service improvement
• Effective time managementfor both yourself and the team
• Excellent Communication skills both written and verbal
• Knowledge of maintenance systems, strong IT skills and Microsoft packages
• Experience of managing others
• Demonstrable experience of delivering high quality property/building maintenance services

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

Maintenance Operations Team Leader - 8239

Location: London - Stratford or Manchester - Trafford