Maintenance Officer

Scottish Housing News; Dundee; On-site; GBP 40,000 - 45,000; Full time

Job summary

Queens Cross Housing Association is seeking a Maintenance Officer to manage its repairs service for 4,400 properties. The role requires a technical background, strong communication skills, and experience in contract management to ensure high-quality customer service and effective management of maintenance operations.

Benefits

40 days leave per year

7% employer pension contribution

Agile working options

Health & wellbeing commitment

Qualifications

• Minimum 3 years experience in repairs and maintenance in a customer service focused environment.
• Experience in conducting property inspections.

Responsibilities

• Assist in the organisation and management of reactive repairs service.
• Work closely with contractors to ensure excellent services.
• Implement digital solutions and effectively use software systems.

Skills

Organisational skills

IT skills

Communication

Job description

Queens Cross Housing Association Glasgow

Maintenance Officer

Permanent, 35 hours per week, agile working (mainly 9:00 - 5:00pm Monday to Friday)

Salary – Grade 7 (£40,649-£44,626)

Closing Date – 13 July 2025

Do you have a qualified technical background that can be applied to managing a first class repairs service in our housing stock? Do you have a background of managing contractors? Can you drive performance and manage budgets? Do you have good organisational and IT skills? Do you ensure the customers always comes first?

Job Purpose

As the Maintenance Officer for Queens Cross Housing Association, you’ll play a pivotal role in ensuring that we provide a high quality repairs service in our 4,400 properties. Social housing experience would be an advantage but it is not essential – we are looking for candidates that understand the importance of good customer service, contract management and providing the best service possible whilst ensuring value for money.

You will

• Assist in the organisation and management of reactive repairs service
• Work closely with our contractor and customers to ensure excellent services
• Build relationships and influence decision-making to enhance service delivery
• Be comfortable implementing digital solutions and using software systems
• Have excellent communication skills to engage with customers, colleagues, and stakeholders
  
  

Essential Criteria

• Minimum of 3 years experience delivering a repairs and maintenance function in a customer service focussed environment.
• Have experience in carrying out internal/external property inspections and assessing repair work required.
  
  

Please find the full job description/ person specification attached below for further information on the role.

We Will

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more. Read all about our benefits and commitments here.

How To Apply

Download an application and return it via the email detailed on the form by the relevant closing date. Alternatively, you can complete our online application form by the closing date specified.

CVs will not be accepted.

Further information about our recruitment process can be found in our recruitment guidance note.

Interviews are expected to take place 23rd July 2025

If you have any questions regarding this vacancy, please email [e-mail]