Maintenance Manager Installations and Maintenance Team · Birmingham, Midlands

Brsk; Birmingham; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading broadband provider seeks a Maintenance Manager to oversee operations, ensuring service reliability and team performance across the region. This hybrid role requires strong leadership in a fast-paced telecommunications environment, with a focus on operational excellence and customer satisfaction. You will manage maintenance strategies and collaborate cross-functionally to maintain seamless network operations.

Benefits

25 days holiday plus bank holidays

Birthday day off

Pension scheme matching up to 8% of salary

Gym discounts

Employee Assistance Programme

Qualifications

• Experience leading maintenance or operations teams.
• Understanding of telecommunications infrastructure, especially FTTP PON builds.
• Knowledge of Openreach protocols is desirable.

Responsibilities

• Lead and scale a high-performing maintenance team.
• Maximise network uptime through maintenance strategies.
• Monitor and report KPIs, team progress, and improvement initiatives.

Skills

Leadership

Communication

Collaboration

Stakeholder Management

Problem Solving

Adaptability

Process Improvement

Job description

Maintenance Manager

Hybrid (50% site-based / 50% home based) – Midlands-based

Are you a hands-on, strategic leader ready to drive operational excellence in a rapidly growing fibre network? We’re looking for a Maintenance Manager to lead our regional maintenance operations—ensuring outstanding service reliability, team performance, and customer satisfaction.

In this hybrid role, you’ll split your time between the field and working remotely, managing people, processes, and performance to keep our fibre infrastructure running at its best.

Who we are

We’re not just another broadband provider—we’re a fast-growing, full-fibre company with a 4.8 Trustpilot score and an 88% team engagement rating to back it up. That means our customers love what we do, and our people love working here. We’re big believers in open ideas, real impact, and teams that genuinely enjoy working together. If you’re after a role where your voice is heard and your work makes a difference, you might’ve just found your next move.

What You'll Be Doing

• Lead and scale a high-performing regional Maintenance team with a focus on accountability and continuous improvement
• Maximise network uptime through proactive maintenance strategies and infrastructure enhancements
• Design and implement region-specific preventive maintenance schedules
• Ensure adequate resource coverage and operational readiness across the region
• Collaborate cross-functionally with Build, Installations, and other teams to maintain seamless network operations
• Manage subcontractor partnerships and uphold SLA performance
• Lead major incident response efforts with clarity and control
• Oversee the successful handover of new build areas into the Maintenance team
• Monitor and report KPIs, team progress, and improvement initiatives weekly
• Support and develop field-based Network Owners to align local action with strategic goals

What you will bring

• Inspirational leadership with a focus on team development and operational excellence
• Effective coach and mentor, skilled at delivering clear and constructive feedback
• Resilient and adaptable, able to juggle multiple priorities under pressure
• Excellent communication, collaboration, and stakeholder management skills
• Outcome-driven with a laser focus on SLAs, KPIs, and customer experience
• Confident in leading cross-functional workstreams with both internal teams and external partners
• Highly organised and process-oriented, with a passion for continuous improvement

Experience & Qualifications

• Proven experience leading maintenance or operations teams in a fast-paced environment
• Deep understanding of telecommunications infrastructure—especially FTTP PON builds
• Strong knowledge of Openreach protocols and standards (highly desirable)
• Must be based in the Birmingham area or wider Midlands region

Why Join Us?

This is your chance to lead in a critical role, making a real impact on our fibre network’s performance and customer experience. You'll work in a dynamic, growth-driven environment with the autonomy to shape how maintenance is delivered across the region.

Salary and Benefits

• Salary: up to £45k DOE

• 25 days holiday plus bank holidays

• Birthday day off

• Pension scheme matching up to 8% of salary

• Gym discounts

• Employee Assistance Programme

Ready to lead from the front?
Apply today and help us build a smarter, faster, more reliable future.