Maintenance Manager

Offsite Studios Ltd.; Lymington; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits for a Hard FM Service Manager to lead a dedicated team in delivering top-notch maintenance services for NHS facilities. This role emphasizes quality, customer satisfaction, and effective management of resources while ensuring compliance with health and safety standards. As part of a progressive company, you'll enjoy a competitive salary, a generous benefits package, and the chance to make a significant impact in the healthcare sector. If you have a passion for service management and a commitment to excellence, this position offers a pathway for personal and professional growth in a supportive environment.

Benefits

Car Allowance

25 Days Holiday

Employee Discount Scheme

Company Pension

Life Assurance

Income Protection

Private Medical

Health and Wellness Benefits

Qualifications

• Proven experience as a Service Manager or Supervisor in maintenance.
• Strong skills in communication, compliance, and customer service.

Responsibilities

• Manage maintenance engineers and ensure quality service delivery.
• Oversee compliance and performance against SLAs and KPIs.

Skills

Service Management

Customer Service

Communication Skills

Statutory Compliance Management

M&E Building Services Maintenance

IT Skills (Microsoft Office)

Education

Experience in Maintenance Management

NHS Client Support Experience

Tools

CAFM System

Job description

We now have an excellent opportunity for a Hard FM Service Manager to join our NHS Maintenance team, which delivers a first-class responsive and planned maintenance and repairs service for Lymington Community Hospital in Hampshire and West Mendip Hospital in Glastonbury.

The Rydon Group operates throughout England, predominantly in London and the southern counties. Rydon Maintenance provides hard facilities management services to the NHS. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.

Job Purpose

As Service Manager you will manage a small team of maintenance engineers, ensuring that jobs completed meet the desired quality and customer service standards. You will be responsible for reporting and client communications and will ensure the effective running of the responsive, planned and lifecycle maintenance programmes to ensure a safe and comfortable environment for staff and patients in these working/live hospital environments.

In addition, where in house service delivery is not possible, you will be responsible for ensuring best value is delivered by nominated sub-contractors ensuring that our operational performance is met in line with contractual SLAs and KPIs. You will work with the Contract Manager to deliver ongoing improvements and recommendations to the long term contract strategy to maximise productivity and quality whilst ensuring cost efficiencies are achieved. You will provide clients with the appropriate performance service delivery information through reports and you will carry out regular audits, managing all aspects of HSQ&E and Compliance. Utilising and investigating our CAFM system you will help to drive service delivery and performance across the site.

What we can offer you

• A competitive starting salary.
• A car allowance of £4,872 per annum.
• 25 days holiday with the ability to increase up to 30 days.
• Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
• Company pension, life assurance, income protection and private medical.
• Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.
• Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more.

This is an exciting opportunity for an experienced Supervisor or Service Manager to make a real difference and offers excellent opportunity for personal growth.

Experience Required

The preferred candidate will have previous experience at 'Service Manager' or experienced Supervisor level within a similar maintenance organisation. This experience will ideally have been gained supporting NHS clients however, candidates with good commercial experience that can be translated to the NHS will also be considered.

The successful candidate will have strong influencing, communication and relationship building skills and should be familiar and competent in managing and maintaining statutory compliance. You will have a knowledge of M&E building services maintenance and Health & Safety procedures in daily site operation.

Above all, you will have a keen customer service approach, strong interpersonal skills and good IT skills (Microsoft Office Packages such as Word, Outlook and Excel). If you have this experience, we'd strongly encourage you to apply.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers site to complete your application.