Maintenance Manager

Youngs Consultancy; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK-based property development firm seeks a Customer Care Operative / Maintenance Manager to ensure property defect management and deliver exceptional after-sales service. The role combines hands-on maintenance with client interactions, offering career growth in a collaborative environment. Required skills include proven trade knowledge, strong maintenance capabilities, and excellent customer service focus. Competitive compensation and supportive colleague environment are included.

Benefits

Professional growth opportunities

Supportive environment

Competitive compensation

Qualifications

• Proven experience in a trade or multi-trade role.
• Strong hands-on maintenance skills.
• Excellent customer-facing abilities, focused on delivering outstanding service.

Responsibilities

• Conduct or manage defects on new build properties.
• Manage a team of tradespeople, ensuring tasks are completed to a high standard.
• Handle client communications, providing timely and effective solutions.

Skills

Hands-on maintenance skills

Customer-facing abilities

Problem-solving skills

Record-keeping proficiency

Job description

Are you a skilled professional with a trade or multi-trade background, seeking a role that combines hands-on expertise with customer-facing responsibilities?

A privately owned developer in Reading is looking for a Customer Care Operative / Maintenance Manager / After Sales Manager to join their dynamic team.

This role offers a unique blend of practical and administrative responsibilities, providing a platform to showcase your diverse skill set.

The successful candidate will be instrumental in ensuring the smooth operation and defects of properties, while also delivering exceptional after-sales service to clients.

Key Benefits:

Diverse Responsibilities: Engage in a variety of tasks that keep your workday interesting and fulfilling. From hands-on maintenance to customer interactions, your role will be multifaceted.

Professional Growth: This position offers ample scope for career development. Enhance your skills in both technical and customer service areas, making you a well-rounded professional.

Supportive Environment: Join a team that values collaboration and mutual support. Work alongside experienced professionals who are dedicated to excellence.

Competitive Compensation: Enjoy a salary package that reflects your skills and experience, along with additional benefits that support your well-being and professional journey.

Role Overview:

As the Maintenance Manager / After Sales Manager, you will be responsible for overseeing the defects of properties, ensuring all tasks are completed to the highest standards. Your role will also involve managing after-sales services, addressing client queries and concerns with professionalism and efficiency.

Key Responsibilities:

Conduct or manage defects on new build properties.

Manage a team of tradespeople, ensuring tasks are completed on time and to a high standard.

Handle client communications, providing timely and effective solutions to any issues.

Maintain accurate records of maintenance activities and client interactions.

Develop and implement maintenance schedules and procedures.

Skills and Experience Required:

Proven experience in a trade or multi-trade role.

Strong hands-on maintenance skills.

Excellent customer-facing abilities, with a focus on delivering outstanding service.

Proficient in administrative tasks, including record-keeping and scheduling.

Strong problem-solving skills and the ability to work under pressure.

This role is perfect for a dedicated professional who thrives in a dynamic environment and is committed to excellence in both technical and customer service domains. If you have the skills and experience required, consider this your next career move.