Maintenance Manager

Crimson Hotels Group; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

Crimson Hotels Group is seeking a skilled Maintenance Manager to ensure efficient operations, maintain high standards, and deliver exceptional guest experiences. This role involves managing maintenance teams, hands-on tasks, inspections, and collaboration across departments to uphold service quality within the hotel. Offering competitive salary, various employee benefits including a Private Healthcare Plan and additional perks, this position is perfect for someone committed to excellence in hospitality.

Benefits

Discounts within The Crimson Hotels and IHG brand

Additional day off for your birthday

Private Healthcare Plan

Complimentary refreshments and meals during shifts

Free on-site parking

Recognition awards

Pension scheme

Employee referral program

Sales bonus scheme

Comprehensive training relevant to the role

Qualifications

• Previous experience in Facilities Management role required.
• Good command of English essential.
• Can-do attitude with flexibility to respond to requests.

Responsibilities

• Manage the maintenance service and team to ensure productivity.
• Lead hands-on maintenance tasks and act as a contact for maintenance jobs.
• Inspect guest rooms and public areas to maintain quality standards.

Skills

Communication

Organizational Skills

Problem-Solving

Education

H&S certification

Plumbing qualification

Electrical qualification

Job description

Here at Crimson Hotels, we know our team members are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth, and a supportive and empowering work environment. We also offer a host of exceptional team member benefits.

We’re looking for an experienced and friendly hands-on Maintenance Manager with exceptional technical skills, an eye for detail, and the ability to deliver flawless service to join our team.

The Role

As a Maintenance Manager, you will play a key role in ensuring efficient maintenance operations up to hotel brand standards, providing excellent guest experiences, and achieving 100% guest satisfaction.

Your key duties will include:

1. Manage the maintenance service and team by planning and allocating work duties to ensure productivity, room availability, and guest satisfaction.
2. Lead by example by participating in hands-on maintenance tasks as appropriate and act as a point of contact as an expert for maintenance-related jobs.
3. Report and log any maintenance defects found in rooms and assigned areas.
4. Manage stock control and the maintenance of equipment efficiently.
5. Inspect guest rooms, public areas, etc., to ensure quality standards.
6. Coordinate efforts between Housekeeping, Maintenance, and Front Office.
7. Document and resolve issues with discrepant rooms with the Front Desk, and communicate changes in room assignments.
8. Assist management in training, scheduling, and following all company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
9. Develop and maintain positive working relationships with colleagues; listen and respond appropriately to concerns.
10. Ensure adherence to quality standards; use computers and/or point of sale systems for work-related information.
11. Work with the Operations Manager to ensure sound health, safety, and security practices, including overseeing emergency and evacuation procedures.

What we need from you

Previous experience in a Facilities Management role with relevant qualifications (e.g., H&S, legionella, plumbing, electrical) is required. You should have a commitment to delivering exceptional guest service, possess good communication and organizational skills, and have a can-do attitude. Flexibility to respond to guest requests and situations is essential. A good command of English is also required.

What we offer you

• Discounts within The Crimson Hotels and across the worldwide IHG brand, plus 50% off food and beverages.
• Additional day off for your birthday.
• Private Healthcare Plan.
• Complimentary refreshments and meals during shifts.
• Free on-site parking.
• Recognition awards.
• Pension scheme.
• Employee referral program.
• Sales bonus scheme.
• Rewards scheme for discounts and wellbeing.
• Comprehensive training relevant to the role.

Eligibility:

• Applicants must be eligible to work in the UK or obtain permits prior to application, with proof required during recruitment.
• Crimson Hotels is an equal opportunity employer, welcoming applications regardless of sex, race, age, disability, sexual orientation, gender identity, religion, marital status, pregnancy, or maternity.