Maintenance Helpdesk Coordinator (Fixed Term)

Iceland Food Group; Shotton, Queensferry, Connah's Quay; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a vibrant team at Iceland Food Group as a Retail Service Coordinator, responsible for delivering exceptional helpdesk service and resolution of maintenance issues. With a focus on customer satisfaction, you'll manage queries, maintain relationships with contractors, and log jobs efficiently, all within a supportive and dynamic environment offering excellent career growth and benefits.

Benefits

25 days holiday plus 8 bank holidays

15% store discount

Free Parking

Highly subsidised restaurant onsite

Discounted gym membership

Qualifications

• Help desk experience within FM/Maintenance sector desirable.
• Positive and proactive 'can do' attitude.
• Ability to prioritise issues reported by stores.

Responsibilities

• Handle inbound and outbound calls.
• Log jobs on the internal system efficiently.
• Liaise with contractors and suppliers.

Skills

Excellent communication skills

Problem solving

IT skills

Ability to manage change

Self-motivation

Tools

Microsoft Office

Job description

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on. ……..

We have a fantastic opportunity for a Retail Service Coordinatorto join our Central Services team within our head office in Deeside, near Chester.

Purpose of role:

We are looking for an individual who have a commitment to customer satisfaction and an ability to multi-task. Who can provide an effective helpdesk service to internal and external stakeholders as well as providing efficient and cost-effective resolution of all maintenance issues.

Detail of Duties/ Responsibilities:

• Handle in and outbound calls.
• Dealing with queries and complaints quickly and efficiently
• Log jobs on internal system and ensure they are attended to within given timescales
• Ensure stores are updated on all jobs/courtesy calls
• First point of contact for Stores, Contractors and Suppliers
• Send weekly reports to contractors to ensure jobs are completed in a timely manner and that they adhere to key performance targets
• Liaise with contractors, colleagues, external suppliers and stores to maintaining good relationships.
• Ensure PPM attendances are raised on our internal system by relevant contractor and that up-to-date PPM certificates are received and logged as per internal procedures.

Key Skills:

• Help desk experience within FM/Maintenance sector (desirable)
• Excellent communication skills with the ability to develop and maintain good relationships.
• Positive and proactive "can do" attitude
• Able to adapt and manage change as and when the business requires
• Computer literate with excellent standard of IT skills and knowledge of Microsoft Office
• Ability to prioritise issues reported by stores
• Ability to self-motivate, problem solve and work under pressure.
• Willing to go the extra mile to deal with a difficult situation
• Ability to work on own initiative as well as part of a team

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

Alongside this we can offer you:

• A very competitive salary with an excellent benefits package
• 25 days holiday, plus 8 days bank holiday
• 15% store discount, 30% club individual restaurant discount
• Free Parking
• Highly subsidised restaurant onsite with our own Michelin Star Chef!
• Subsidised Costa onsite
• Discounted gym membership
• Charity fundraising events
• Educational sponsorship
• Enhanced maternity/paternity leave
• Long service awards
• Reward & recognition
• Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!

Be Proud. Be brave. Be everything that makes us different. Be Iceland.