Maintenance Help-desk Assistant

CMS - Recruitment; City Of London; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading recruitment agency is seeking a Maintenance Helpdesk Assistant to join a Facilities Maintenance company in London, focusing on public sector contracts. The candidate will manage reactive works, handle communications, and utilize Maximo for scheduling. A strong organizational ability and experience in a helpdesk environment are essential, alongside the willingness to undergo a high-level security clearance.

Qualifications

• Proven experience in a helpdesk or maintenance support role.
• Ability to handle calls efficiently and manage queries.
• Strong organizational skills and attention to detail.

Responsibilities

• Plan and dispatch reactive works efficiently.
• Handle inbound/outbound calls and address queries.
• Use Maximo for scheduling workbench operations.

Skills

Reactive work planning

Communication skills

Maximo knowledge

Tools

Maximo

Job description

Overview

Maintenance Helpdesk Assistant – London, Canary Wharf

Salary: 23,000 - 25,000 per annum

Contract type: Temp to Perm

Hours: Monday – Friday (40 hrs)

Looking for a Maintenance Helpdesk Assistant to work for a leading Facilities Maintenance company based in London, on an exciting yet highly sensitive contract within the public sector.

Due to the nature of the contract requirements, you will also be required to go through a high level of security clearance, and the offer of employment is dependent upon your clearance.

Responsibilities

• Planning and dispatching of Reactive Works
• Raising Purchase Orders
• Completing work orders and adding log notes
• Handling inbound and outbound calls
• Dealing with queries and complaints quickly and efficiently
• Working on Maximo scheduling workbench
• Dealing with invoices/raising purchase orders
• Preparing and submitting quotations and distributing reports
• Liaising with subcontractors and engineers
• Collating operations data as directed by managers
• Chasing quotes and inputting timesheets on a weekly basis
• Compiling and sending technician reports via email/PDA
• Providing service to internal and external clients
• Transferring relevant calls to the appropriate department/team
• Logging jobs and allocating work to engineers
• Prioritising work as appropriate and efficiently
• Carrying out generic administration duties