Maintenance Coordinator Special Projects and Sustainability

We build homes for sale or rent across the country; City Of London; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading housing association in the UK is seeking a Maintenance Coordinator to provide administrative support to their Special Projects and Sustainability teams. The successful candidate will manage communications, oversee repairs and maintenance cases, and collaborate with various departments. The role requires strong organisational and communication skills, as well as an understanding of maintenance processes. Competitive salary and benefits are included in this full-time role.

Benefits

Excellent pension plan

28 days Annual Leave

Employee Assistance Programme

Qualifications

• Experience in administrative roles in a fast-paced environment.
• Excellent communication and collaboration skills.
• Knowledge of repairs and maintenance processes.

Responsibilities

• Support administrative tasks for Special Projects and Sustainability teams.
• Manage customer and stakeholder communications.
• Oversee Damp and Mould cases and repairs.

Skills

Strong administrative skills

Methodical and accurate

Ability to multitask

Strong collaboration skills

Excellent organisational skills

Outstanding communication skills

Repairs and maintenance knowledge

Job description

Title: Maintenance Coordinator Special Projects and Sustainability

Contract Type: Permanent and Fixed Term Contract until 31st October 2026, Full Time, 35 hours

Salary: £30,455 per annum (London weighted salary) or £26,296 (Regional salary)

Grade: 5

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile (20 – 40% office)

Closing Date: 6th October 2025

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Special Projects and Sustainability Team at L&Q:

L&Q are looking for an experienced Maintenance Coordinator to support administrative support to Special projects and Sustainability teams, typically including acting as a point of contact for internal and external customers and other stakeholders, managing Damp and Mould cases, Plentific repairs, Minor works and Surveyor referrals.

The role will report into the Maintenance Operations Team Leader, working alongside the existing Coordinators covering the IMR and General Needs portfolios. You will be a key member of the team helping to deliver our repairs and maintenance service.

Your impact in the role:

The successful candidate must be highly organised with excellent communication, administrative and numerical skills. You will need to be flexible and a team player, working in a fast paced and demanding environment, managing a busy workload, utilising various prioritisation and time management techniques, whilst collaborating with lots of different departments across the L&Q Group.

What you'll bring:

• Strong administrative skills and ability to work in a fast-paced environment
• Methodical, accurate and exceptional attention to detail
• The ability to work flexibly and use initiative to multitask and meet deadlines
• Strong collaboration skills to work with stakeholders at all levels
• Excellent organisational and planning skills
• Outstanding communication skills
• Repairs and Maintenance knowledge and experience

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.