Maintenance Coordinator

Ritz Recruitment; Manchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

An innovative property management company is seeking a Maintenance Coordinator to oversee operations and maintenance of their property portfolio in Manchester. This role involves managing maintenance activities, ensuring compliance with regulations, and providing exceptional customer service to tenants. You will be the key point of contact for maintenance issues, working closely with internal teams and external contractors to ensure properties are well-maintained and safe. If you have strong leadership skills and a proactive approach to problem-solving, this is an exciting opportunity to join a dynamic team in a growing company.

Benefits

Company Laptop

iPhone

iPad

Discretionary Bonus

Qualifications

• Experience as a maintenance coordinator, property manager, or similar role.
• Strong leadership and customer service skills are essential.

Responsibilities

• Oversee maintenance activities and manage operatives in the region.
• Ensure properties are safe, well-maintained, and compliant.
• Act as a key contact for tenants regarding maintenance issues.

Skills

Leadership Skills

Time Management

Customer Service

Organisational Skills

Communication Skills

IT Literacy

Tools

Online Scheduling System

Job description

VS/7479

Maintenance Coordinator - Residential Property

Manchester

Salary: GBP30,000 to GBP35,000 plus a discretionary bonus of up to 20%

Hours: 9:00 till 18:00 Monday to Friday

My client is a dynamic and growing property company, based in Manchester with a large portfolio of quality properties. Now seeking a skilled and experienced individual to join the team as a maintenance coordinator.

You will be required to ensure the smooth running of operation and maintenance of the property portfolio within your region, and for scheduling maintenance and compliance jobs with internal teams and external contractors.

Key Responsibilities

• Oversee all maintenance activities and manage the maintenance operatives within the region.
• Ensure that properties are safe, well-maintained, and compliant with all relevant regulations.
• Prioritise and schedule reactive and proactive maintenance to deliver service SLAs.
• Address and resolve escalated issues & complaints in a timely & efficient manner.
• Use your technical knowledge to assess the most appropriate internal or external contractor or solution to achieve required service levels.
• Plan compliance certification and remedial work as required.
• Assist with regular inspections of properties to identify maintenance needs.
• Act as a key point of contact for tenants regarding maintenance issues.
• Support the region with inbound calls from tenants and outbound triaging calls.
• Assist with organisation and management of annual tenant handover process planning and delivery each summer.
• Assist with managing the transition and integration of new acquisitions into the business.
• Provide input to regular capacity utilisation and cost reviews.
• Monitor the PPM schedule for both in-house staff and contractors, and undertake regular audits of PPMs.
• Work with the Supplier Management team to ensure Health and Safety compliance is met from contractors.
• Monitor costs in line with budgets.
• Participate in process improvement initiatives to deliver improved capacity utilisation and operational efficiency.
• Support profitability and occupancy across the business during peak periods and team annual leave/absence.
• Carry out any reasonable request from the senior management team and work flexibly across the organisation as required.

Experience & Skills

• We are ideally looking for an experienced maintenance coordinator, scheduler, property manager or similar.
• Strong leadership and people management skills.
• Excellent organisation and time management skills.
• Committed to providing an excellent level of customer service from initial contact through to issue resolution.
• Strong HMO and/or purpose-built student housing/residential sector experience preferred.
• An organised, structured and proactive approach.
• A team player.
• Highly IT literate and experience of using an online scheduling system, desired but not essential.
• Excellent communication skills both written and oral with high levels of accuracy and attention to detail.

Requirements: Satisfactory references and a DBS check required.

Equipment: Company laptop, iPhone & iPad provided.

In the first instance please apply by submitting your CV.

Please contact Vicky at the Manchester office.

Ritz Recruitment - Employment Agency