Maintenance Coordinator

IRIS Recruitment; Macclesfield; On-site; GBP 30,000; Full time

Job summary

An established housing provider in Macclesfield is seeking a Maintenance Coordinator to enhance service delivery and customer satisfaction. This role involves collaborating with various teams to manage repairs and complaints effectively. The organization is committed to growth and community improvement, offering a supportive work environment with flexible hours, a generous holiday package, and a strong focus on employee wellbeing. If you're passionate about customer service and have experience in repairs coordination, this is an exciting opportunity to make a difference in the community and grow with a dedicated team.

Benefits

28 days holiday plus bank holidays

Extra day off for birthday

Pension scheme

Flexible working hours

Health Cash Plan

Training and development

Wellbeing initiatives

Modern office environment

Qualifications

• Experience in responsive and planned repairs contracts is essential.
• Direct customer-focused experience and complaint resolution skills required.

Responsibilities

• Collaborate with colleagues to drive improvements in service delivery.
• Handle repairs complaints and coordinate external contracts.

Skills

Customer Service

Complaint Resolution

Repairs Coordination

Collaboration

Job description

Maintenance Coordinator

Location: Macclesfield

Salary: £29,483.52 per annum

Type: Permanent, Full Time - 37 Hours per week (0800-1600 Mon to Thurs and 0800-1530 on Friday)

Closing Date: 4th May 2025

Interview Date: 13th May 2025

We’re a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers.

We now have an opportunity for a Maintenance Coordinator to join our team.

You will work closely and collaboratively with colleagues across the Trust and externally to drive improvements and offer a first-class service to our customers handling repairs complaints and coordination of external contracts for the team.

We can offer you:

1. A minimum of 28 days holiday per year (plus bank holidays).
2. An extra day off for your birthday.
3. A great pension scheme that’s designed to suit your needs.
4. Flexible working hours and home working.
5. Access to our Health Cash Plan.
6. Training and development. Let us know where you want to get to and we’ll help you get there.
7. A focus on your wellbeing including health MOTs and events.
8. A modern office with a friendly working environment.

To succeed in this role, you will need experience of working within a responsive repairs and/or planned repairs contract. You must have direct customer focused experience and have experience of solving complaints or complex queries.

For full skills/knowledge required, please visit the job description attached.

Our Values are at the core of everything we do, so we are looking for someone who’s values agree with ours and will embed these too!

We value our people and care about our customers. It’s an exciting time to join the Trust as we grow from strength to strength. Apply now!