Maintenance Controller – South Normanton

Guest Motor Group; South Normanton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Maintenance Controller to join their Customer Service Centre team. This role involves providing exceptional customer service while managing maintenance for LGV/HGV vehicles across various contracts. The ideal candidate will possess strong communication skills, ideally speak German, Spanish, or Italian, and have a minimum of three years' experience in the motor vehicle industry. You'll be responsible for coordinating repairs, managing supplier relationships, and ensuring compliance with service standards. Join a family-owned business with a rich history and enjoy a supportive work environment that values your contributions.

Benefits

Paid overtime

Increased holiday entitlement

Long service awards

Recruitment incentive awards

Cycle to work scheme

Qualifications

• Minimum 3 years' experience in the motor vehicle industry.
• Experience in light/heavy commercial vehicle maintenance and repair.

Responsibilities

• Control maintenance on a range of LGV/HGV vehicles for customer contracts.
• Ensure high service delivery and manage breakdown incidents effectively.

Skills

German language

Spanish language

Italian language

Customer service

Team collaboration

Communication skills

Organizational skills

Problem-solving

Education

GCSE level education

Tools

Microsoft Office

Maintenance Management Systems

Job description

Sentinel Fleet Management, part of Guest Group, is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer. We have been a family-owned and run business for over a century.

The Group now operates out of 13 full-service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire, and South Yorkshire.

Employee Benefits

• Paid overtime
• Increased holiday entitlement with length of service.
• Long service awards.
• Recruitment incentive awards.
• Cycle to work scheme.

Working Hours

42.5 Basic Weekly Hours

8:00am – 5:00pm

Monday to Friday with weekend and evening call out.

Job Summary

There is a vacancy for a Maintenance Controller to work as part of the Customer Service Centre team with responsibility for providing a customer-focused service controlling maintenance on a range of LGV/HGV vehicles on varying Customer contracts. The ideal candidate will have the ability to speak German, Italian, or Spanish. The role is based at our Head Office in South Normanton, Derbyshire.

Main Duties and Responsibilities

• Working as part of a team, the post-holder will need to work alongside colleagues of differing abilities, sharing their experience and knowledge to provide customers with a high level of service delivery.
• To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service.
• To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most cost-effective option is used as a first choice.
• To co-ordinate all breakdown and call handling incidents in line with any pre-determined customer SLAs and special procedures.
• To ensure that all incidents are progress-chased through to completion, keeping the customer always informed.
• To maintain individual incident records, noting all conversations on the each incident's specific memo pad.
• To control the maintenance, breakdown, and accident expenditure on a varied range of equipment and contracts, which are operated by both internal and external contracts.
• To facilitate in all matters of a technical nature that are or may be in query due to the cost or quality of repairs, ensuring best value cost & quality levels are achieved for all customers.
• Authorize expenditure within an agreed spend limit on estimates as dictated, ensuring all maintenance records/contract processes are followed as a reference point to decide on the level and cost of repairs necessary before proceeding.
• Liaise with Maintenance Control Manager, Fleet Engineers, Contract Managers, and Customers on all servicing and MOT requirements, ensuring all services & MOT are planned and completed in line with specific customer and manufacturer requirements.
• To ensure all maintenance records are kept up to date through our supplier portal.
• Ensure all procedures are adhered to and report all incidents of non-compliance.
• Seek to drive down repair costs and repair rates charged by our suppliers by working with the Fleet Engineers and ensuring that the most cost-effective resources available are utilized.
• To cover out of operating hours support for customer breakdowns, liaising with both the customer and supplier to ensure all incidents are progressed through to completion.
• To ensure that the workplace maintains a tidy and professional image.

Person Specification

• Ideally speak either German, Spanish, or Italian; German speaking would be advantageous.
• Minimum 3 years’ experience in the motor vehicle industry.
• Applicants should be suitably qualified and have experience in light/heavy commercial vehicle maintenance, repair, diagnostic, and standard repair times.
• Experience of working in a fast-paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer.
• Self-motivated and able to communicate clearly in both verbal and written formats.
• Ability to work under pressure with minimal supervision and be a team player.
• Well organized, taking ownership of tasks and being able to work to detail.
• High level of UK geographical knowledge and have a good standard of education at GCSE level.
• Knowledge of Microsoft Office applications – an understanding of Maintenance Management Systems would be advantageous.