Maintenance Controller

The AA; Oldbury; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading automotive service provider in Oldbury is seeking a Maintenance Controller to optimise vehicle service outcomes. The ideal candidate will have automotive repair experience, handle service queries, authorise repairs, and collaborate with various teams to improve processes. This full-time role offers 25 days annual leave, free breakdown cover, and career development opportunities.

Benefits

25 days annual leave + bank holidays

Free AA Breakdown Cover

Discounts on AA insurance products

Pension with up to 7% employer contribution

Outstanding training & career development

Qualifications

• Experience in service resolution and vehicle repair networks.
• Ability to adapt fast in a dynamic environment.

Responsibilities

• Handle incoming service queries with clarity and technical confidence.
• Authorize repairs, manage costs, and ensure compliance and efficiency.
• Influence process improvements and drive commercial decisions.

Skills

Problem-solving

Strong communication

Data analysis

MS Office proficiency

Education

NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair

Job description

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Company Description/ Business Unit

Company Description/ Business Unit

SMR Maintenance Controller – Driving Service, Repair & Results

Location: Oldbury, residential working

Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working

Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.

What You’ll Do

• Handle incoming service queries with clarity and technical confidence
• Authorise repairs, manage costs, and push for compliance & efficiency
• Collaborate across Operations, Finance, Sales, and Network teams
• Influence process improvements and drive smart commercial decisions
• Communicate service outcomes simply and effectively
  
  

Who You Are

• NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
• Experienced in service resolution and vehicle repair networks
• A natural problem-solver and strong communicator
• Able to analyse data, manage cost vs. margin, and adapt fast
• Skilled in MS Office and confident navigating service legislation
  
  

Traits We Value

• Energetic, curious, and commercially aware
• Resilient under pressure with great planning & people skills
• Driven to deliver fair, compliant and customer-first outcomes
  
  

What You’ll Get

• 25 days annual leave + bank holidays
• Free AA Breakdown Cover from day one
• Discounts on AA insurance products & lifestyle perks
• Pension with up to 7% employer contribution
• Company-funded life assurance
• Outstanding training & career development
  
  

Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Motor Vehicle Manufacturing, Financial Services, and Insurance

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