Maintenance Controller

Allports Group; Lichfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading vehicle rental provider in Lichfield is seeking a Maintenance Coordinator to manage fleet inspections, communicate with customers, and ensure compliance with regulations. Ideal candidates have experience in vehicle maintenance and excellent organisational skills. The role offers a structured work schedule and a comprehensive benefits package.

Benefits

28 Days holiday

Employee Assistance Program

Training and Development opportunities

Qualifications

• Proven experience in fleet or vehicle service/maintenance role.
• Knowledge of commercial vehicle maintenance standards.
• Excellent organisational skills to manage multiple priorities.

Responsibilities

• Coordinate safety inspections, defects, and breakdowns.
• Liaise with customers for damage repairs and updates.
• Monitor maintenance KPIs to support improvements.

Skills

Organisational skills

Problem-solving skills

Communication skills

Job description

Fradley Park Lichfield

Allports Rental is a leading provider of commercial vehicle and trailer contract hire and rental solutions. With a commitment to excellence and customer satisfaction, with over 1400 assets we offer a diverse fleet of vehicles and trailers to meet the needs of various industries.

About The Role

Working with our Team of Maintenance Controllers you will coordinate the safety inspections, defects and breakdowns for our fleet of trailers throughout the UK.

Shifts: Monday to Friday 07:00 16:30 or 08:30 18:00.

Working 1 in 9 Saturdays (08:00- 12:00)

Our Benefits Package Includes

Excellent salary linked to experience

28 Days holiday (inclusive of Bank Holidays) + option to buy 5 additional days

Designated EAP service to support health and financial wellbeing

Refer a friend scheme (earn £750 for each referral)

Birthday and Christmas gift Vouchers

Discounts for personal UK hotel stays

Training and Development opportunities for career progression

Charity and Community events throughout the year

What You Will Be Doing

You will be responsible for controlling on-site defects, roadside breakdowns and ensuring all vehicles remain compliant in-line with customers operators licenses maintenance schedules, through our own workshops and our approved nationwide vendor partners.

Customer focus

• Liaise with our key customers and seek and agree approval for any damage repairs which have been identified.
• Update customers & department where required throughout repair process.
• Resolve any invoice queries for both customers and suppliers in a timely manner
• Support incoming calls for defect situations decide upon best repair actions and put into action with the most suitable suppliers.
  
  

Maintenance Control

• Review tasks to ensure best repair methods are selected and costs are managed and agreed prior to work being completed.
• Ensure compliance with all relevant legislation, including MOTs and DVSA standards
• Monitor and analyse maintenance KPIs to support continuous improvement
• Book in all internal work & manage VOR costs and downtime in Workshops
• Agree parts and labour costs with vendors in accordance to SLAs
• Arrange all internal tyres including recuts where required to prolong tyre life
• Assist with breakdown & tyre calls where required
  
  

Cost Control

• To ensure correct selection of repair agent is selected
• Coordinate maintenance events to ensure they are scheduled together if vehicle becomes VOR liaising with compliance planners to ensure VOR time is minimised.
• Review all costs to ensure parts and labour costs are correct.
• Liaise with Manufacturers and suppliers to ensure warranty claims are maximised to prevent unnecessary downtime and costs.
  
  

What You Will Need

• Proven experience in a similar fleet or vehicle service/maintenance role
• Knowledge of commercial vehicle maintenance standards and regulations
• Excellent organisational and problem-solving skills
• Ability to work under pressure and juggle multiple priorities
• Effective communicator with a proactive, team-focused attitude
• In addition, previous mechanical experience in a similar role would be a distinct advantage.
  
  

If you would like to work for a company that is committed to delivering the very best in service and building robust relationships with customers, this position is for you.

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