Maintenance Business Partner

Home Group; Welwyn; Hybrid; GBP 40,000; Full time

Job summary

A leading company is seeking a Maintenance Business Partner to advocate for customer complaints while collaborating with various teams. This hybrid role, based in Welwyn Garden City, involves driving change and shaping operational processes to enhance overall service delivery.

Benefits

34 days annual leave including a 'me day'

Health cash plan saving up to £1140 annually

Career development support

Generous pension scheme

2 volunteering days

Qualifications

• Experience in resolving customer complaints.
• Ability to manage multiple priorities appropriately.
• Strong analytical skills for service improvement.

Responsibilities

• Handle customer complaints with care and urgency.
• Collaborate with teams to resolve issues.
• Analyze reports to identify trends for improvements.

Skills

Customer complaint resolution

Cross-functional collaboration

Analytical skills

Clear communication

Proactive approach

Job description

Job Description - Maintenance Business Partner (251055)

Job Title: Maintenance Business Partner

Location: Welwyn Garden City, hybrid working (2 days in the office, rest from home)

Type: Permanent, full-time (37.5 hours/week), Monday to Friday

Salary: Circa £40,000 per annum (negotiable based on skills and experience) plus benefits including health cash plan

Role Overview

As our new Maintenance Business Partner, you'll join the Maintenance South Team and lead in handling customer complaints, particularly for our English customers across London and the South East. You'll be their advocate, owning their experience and collaborating with various teams to resolve issues.

This is a new role for the South, offering the opportunity to shape how we operate. You'll work closely with the Head of Maintenance to develop effective processes, take ownership, drive change, and make a significant impact from day one.

Key Responsibilities

• Handle customer complaints with care and urgency, ensuring their voices are heard
• Collaborate with our DLO and teams across London and the South East to resolve issues
• Hold contractors accountable and share learnings to improve service
• Analyze reports to identify trends and drive long-term improvements
• Support colleagues with data and insights to enhance maintenance strategies
• Present updates and recommendations to senior stakeholders

Qualifications & Skills

• Experience in resolving customer complaints and working cross-functionally
• Confidence to challenge and advocate for better outcomes
• Clear, thoughtful communication skills
• Ability to analyze data and identify patterns for service improvement
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative and proactive approach focused on doing what’s right

Additional Information

Note: Sponsorship is not available for this role due to certificate limits, which are reviewed regularly.

Job Details:

• Workdays: Monday to Friday
• Flexible hours between 08:00 and 18:00
• Manage your own diary, with flexible time for personal needs
• Hybrid role: 2 days in Welwyn Garden City offices, visiting customers, rest from home
• Must have a vehicle insured for business purposes; mileage paid
• Basic DBS check required (paid for by us)

Our Culture & Benefits

We foster inclusion and wellbeing through policies and daily practices, supported by diversity networks. We believe everyone should feel they belong and can be themselves at work.

• 2 volunteering days and 34 days annual leave (including bank holidays and a 'me day'), increasing to 39
• Health cash plan saving up to £1140 annually
• Over 800 discounts and cashback offers
• Recognized as a top 10 UK Wellbeing employer
• Career development support
• Generous pension scheme and 3x salary life insurance

Location: Welwyn Garden City (Mundells Industrial Estate)