Maintenance Business Partner

Home Group Limited; Welwyn; Hybrid; GBP 40,000; Full time

Job summary

Join a leading company as a Maintenance Business Partner, focusing on enhancing customer experiences across England. In this hybrid role, you'll manage complaints and drive change in a dedicated team. Offering a salary of around £40,000 plus incredible benefits including flexible working, health cash plans, and generous leave, this position is perfect for problem solvers eager to make a real impact.

Benefits

Health cash plan covering dental and optical

34 days leave plus bank holidays

800+ shopping discounts

Generous pension and life insurance

2 days volunteering leave

Qualifications

• Strong experience solving customer complaints and working in cross-functional teams.
• Confidence to challenge for better outcomes.
• Ability to work with multiple priorities at pace.

Responsibilities

• Handle customer complaints with care and urgency.
• Analyse reports and spot trends to drive improvements.
• Present clear updates and recommendations to senior stakeholders.

Skills

Problem-solving

Communication

Data analysis

Collaboration

Customer service

Job description

Maintenance Business Partner

Welwyn Garden City, hybrid working with 2 days per week in the office and the rest working from home.

Permanent, full time (37.5 hpw), Monday to Friday

Earn circa £40,000 pa negotiable based on skills and experience plus brilliant benefits including health cash plan!

Home, a place where you belong

Lead the way in putting things right for our customers

If you're someone who loves fixing problems and bringing people together to make things better, this could be the role for you. As our new Maintenance Business Partner, you’ll join our Maintenance South Team and take the lead in handling complaints from our English customers, especially across London and the South East. You'll be their voice and their advocate, owning their experience and working with teams across the business to get things sorted.

You’ll be the first person in this role for the South, so there’s real space to shape how we do things. You’ll work closely with our Head of Maintenance and help build something new that really works for our customers. It’s a great chance to take ownership, drive change and make a real impact from day one. And you’ll be doing it with a team that truly cares about getting it right.

What you’ll do

• Handle customer complaints with care and urgency, making sure their voices are heard
• Work closely with our DLO and teams across London and the South East to put things right
• Hold contractors to account and share learnings from complaints to improve our service
• Analyse reports and spot trends to help drive long-term improvements
• Support colleagues with data, insight and solutions that help shape our maintenance approach
• Present clear updates and recommendations to senior stakeholders across the business

Why choose us

Imagine finishing each day knowing you’ve made a real difference in our customers’ lives. That’s exactly what you’ll do here, working for a top 10 Great Place to Work in the UK!

You’ll enjoy flexibility in how you work, and support from a team that really pulls together.

What you bring

• Strong experience solving customer complaints and working with cross-functional teams
• Confidence to challenge when things fall short and push for better outcomes
• Clear and thoughtful communication, even in tough situations
• Great at spotting patterns in data and using insights to improve service
• Comfor table working with multiple priorities at pace
• A collaborative, driven approach with a focus on doing what’s right

We’re sorry, but we can’t offer sponsorship for this role due to certificate limits. We do review this regularly.

Job details

• You’ll work Monday to Friday
• The team work flexible hours between 08.00 and 18.00
• You’ll manage your own diary, so if you want to take a longer lunch for a haircut or swim, you can use your flexi time to manage that!
• This is a hybrid role and you’ll spend 2 days a week in our Welwyn Garden City Offices, visiting with our customers across the area and the rest working from home
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You need a Basic DBS check done and we pay for that.

A place where you belong

We do our best work when we can be ourselves. That’s why inclusion and wellbeing shape our policies and daily practice. Our diversity networks, Multicultural, LGBTQIA+, Women, and Disability, along with peers and allies, help us thrive. Together we make Home Group a great place to work!

What’s in it for you?

• Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39.
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
• 800+ discounts or cashback on shopping, holidays, and more.
• We’re a top 10 UK Wellbeing employer, our tools and support are here when you need them!
• Grow your career with us, we’ll help you take the next step.
• Generous pension and 3x salary life insurance. Check more benefits online!

Ready to join us?

Click APPLY NOW to see the Maintenance Business Partner job description. The job description mentions Scotland, but don’t worry, this role is all about doing the same great work, just for our customers in England. Learn about us, and see here for help to apply. Don’t wait, roles can close early, so apply and take the first step towards making a difference. To let us know how we can help you shine in our process, email to discuss your reasonable adjustments.