Maintenance Assistant

Forest Holidays Group Limited; Thetford; On-site; Part time

Job summary

Join a leading company as a Maintenance Assistant in a stunning forest setting. You'll ensure cabins are well-maintained, deliver exceptional customer service, and work in a team-focused environment. Enjoy a range of benefits and a positive work culture.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards evenings

Pension scheme

One full paid day to volunteer

Subsidised meals

Wellbeing events & activities

Discounts on cabin breaks

Hundreds of discounts

Qualifications

• Basic knowledge of using tools and fixing machinery.
• Ability to maintain high cleanliness standards.

Responsibilities

• Complete general maintenance tasks for cabins.
• Respond to maintenance issues promptly.
• Ensure high standards during audits.

Skills

Teamwork

Attention to Detail

Problem Solving

Education

Previous Experience in Similar Role

Job description

Location:Thorpe Forest
Salary: £12.21 per hour
Working Hours: Part time, 30 hours.
Days of Work: Days of work will vary Monday to Sunday, alternating weekends.

Join Our Team in a Stunning Forest Setting!

We have an exciting opportunity for a Maintenance Assistant to join our Thorpe Forest team! Work in one of the UK’s most beautiful forest locations, developing your skills while providing outstanding service to our guests.

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

About the Maintenance Assistant role:

Open all year round, our MaintenanceAssistant ensures our cabins are in good working order with well-maintained décor.You will complete general maintenance tasks, so a basic knowledge of using tools, fixing machinery, and decorating is desirable. You will respond to issues promptly and the ability to solve these issues whilst maintaining excellent communication with the guest is essential.This can include everything from solving issues with a dishwasher not cleaning correctly, a hot tub not holding temperature, a toilet not flushing, a door not locking and lots of painting.

Our Maintenance Assistant will ensure every cabin is regularly audited to keep standards high. Working in the Operations Team you will also assist across the location as and when required, for example delivering items ordered from the Retreat to cabins or emptying bins on a changeover day.

You take pride in delivering exceptional customer service and are happy to work with our brand standards, ensuring every guest experience that Forest Feeling the moment they step into their cabin.

What Are We Looking For?

Our ideal MaintenanceAssistant will be adynamic individualwho applies a can-do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. Alove for the outdoors is essential as these tasks need completing rain or shine every day of the year.

We’re looking for someone with:

• A positive, can-do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• Some previous experience in a similar role.
• A willingness to work outdoors in a natural setting, whatever the weather.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
• Performance-based bonuses – Earn a 5% bonus (paid quarterly) if customer service targets are met.
• Social events and awards evenings – Celebrate success with your team.
• Pension scheme – Secure your future with our company pension.
• One full paid day to volunteer – Give back to a cause you care about.
• Subsidised meals – Discounted food when working on location.
• Wellbeing events & activities – Focus on your mental and physical wellness.
• Save on cabin breaks – Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
• Hundreds of discounts – Save on top brands across the UK.

Pay Rates for Aged 16 and 17:

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.

Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity!