Maintenance Artisan

SSP Food Travel Experts; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Employee discounts across our brands

Friends and Family Discount App

Award-winning training and development

Health and wellbeing support

Hybrid working with work–life balance

Inclusive and diverse workplace

Job summary

SSP Food Travel Experts is seeking a maintenance technician to deliver a high-quality building fabric maintenance programme across North London to Milton Keynes. You will plan and execute work, minimize downtime, and work with the Maintenance Manager and teams to meet unit needs.

You should have building maintenance experience, be able to troubleshoot fabric faults, and be prepared to travel with overnight stays. The role offers hybrid working and strong training opportunities.

Qualifications

• Previous building/building maintenance experience.
• Proven skills in solving building fabric faults.
• NVQ Level 2 or City & Guilds in building maintenance, electrical, plumbing, carpentry & joinery or equivalent.

Responsibilities

• Apply technical knowledge to evaluate and solve maintenance problems.
• Review faults to identify repeat issues and recommend improvements.
• Plan labour time within allocated schedule to prioritise local issues.
• Manage changes to routines and ways of working in your area.
• Carry out repairs as directed to provide efficient service to units.
• Assist helpdesk to source equipment and parts for fast service.
• Maintain equipment and tools in good working condition.
• Report using Agility system via PDA and record work and materials.

Skills

Building maintenance experience

Fault diagnosis

Handyman skills (carpentry, plumbing,

Education

NVQ Level 2 / City & Guilds in building maintenance, electrical, plumbing, carpentry & joinery or equivalent

Job description

The role is responsible for providing an efficient and effective brand maintenance service to SSP units within the designated area. This includes planning and delivering a high-quality building fabric maintenance programme, while adopting a continuous improvement and right-first-time approach to reduce equipment and building fabric faults and minimise customer service downtime. Effective team working is essential to ensure that the complete maintenance service provided to customers is delivered to a high standard and completed promptly, particularly where cooperation with colleagues or other teams is required. The role will also support the Maintenance Manager, Assistant Maintenance Manager and colleagues across the wider business by providing clear and effective communication on unit maintenance requirements, helping to deliver added value to unit managers. All work orders must be received and managed exclusively through the Maintenance Helpdesk or PDAs.

Please note that this role will cover the region of North London to Milton Keynes

What you'll be doing:

• Apply technical knowledge to evaluate, assess and identify solutions for specific maintenance problems referring only non-routine/key problems to your line manager
• Review and analyse maintenance faults to identify repeat issues and make recommendations for continuous improvement to ensure trade impact is minimised
• Plan your own labour time within your allocate schedule to ensure localised problems are prioritised and managed effectively
• Manage the successful implementation of changes to routines/ways of working within your area
• Apply skills and knowledge to identify and recommend opportunities to improve routines and processes specific to your area of work
• Carry out repair works as directed by the Maintenance Manager, Helpdesk and Unit Manager, making the best use of time, facilities and maintenance systems to provide the most efficient and effective service to the units
• Where necessary assist the helpdesk teams in identifying appropriate sources of equipment and parts to deliver a fast and quality service
• Maintain all company equipment and tools in good working condition to ensure they are available for use at all times
• Ensure timely reporting using the company processes and Agility system via your issued PDA to:
• Record work attended and completed
• Record the nature of the work done and the materials used

To be successful in this role you will need:

• Previous building / building maintenance experience
• Proven skills in solving building fabric faults
• NVQ Level 2 or City and Guilds in building maintenance, electrical, plumbing, carpentry & joinery or equivalent / relevant qualification
• Good all-round handyman skills in carpentry, plumbing, painting and decorating, electrical, brick laying and tiling
• Prepared to attend training programmes to develop skills
• Flexible as travel to other regions is required with overnight stays
• Time management to ensure projects are completed on time
• Experience in dealing with blue chip brand work
• Previous customer service experience in a maintenance delivery role

At SSP, we’re passionate about creating places people want to be - whether that’s for our customers, our partners or our colleagues.When you join us, you’ll be part of a business where commercial thinking, collaboration and ownership really matter, and where your work can make a visible difference.

We Offer

• Employee discounts across our brands
• Friends and Family Discount App
• Award-winning training, apprenticeships and development programmes
• Health and wellbeing support
• Hybrid working with flexibility to support work–life balance
• An inclusive and diverse workplace, with employee networks and communities

At SSP, we value diversity and are committed to building a team that reflects a wide range of backgrounds, skills and perspectives.