Maintenance Admin Coordinator — 12-Month FTC

Mountjoy; Fareham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mountjoy is seeking an enthusiastic Administrator to join our team in Fareham on a fixed-term 12-month contract to cover maternity leave. This role offers hands-on experience in a busy maintenance service environment.

You will record information from operatives and clients, manage emails, plan and allocate operatives, and support the Service Manager with daily scheduling and reporting. A proactive, customer-focused approach is essential.

Qualifications

• Good working knowledge of MS Office including Word and Excel.
• Basic knowledge of building maintenance trades.
• Understanding of geographical areas and travel times.

Responsibilities

• To record accurate information from operatives, subcontractors, and clients.
• To ensure all systems are kept updated with required information
• To respond to internal and client emails and manage the shared email inbox
• Supporting the Service Manager to plan and deliver the day by sending the right operatives and sub-contractors, ensuring operatives and sub-contractors arrive on time and in the most cost-effective manner.
• Allocate the right operatives, based on skills, availability and locality to the jobs that are nearing completion to ensure we meet appointment times and minimize travel and downtime.
• To carry out customer satisfaction surveys and support in compiling monthly client reports
• Carry out materials and equipment ordering as required
• Ensure issues are being captured and feedback to the Service Manager / Contract Manager.
• Any other tasks as reasonably requested by the Service Manager / Contract Manager
• Champion Customer Service and coach the team to treat customers as they would expect to be treated if they were the customer themselves.
• You are responsible for your own Health & Safety and are expected to work with the Company and your line manager to ensure safety guidelines are followed and adhered.
• To live the Mountjoy ethos and values at all times with whomever you deal or engage with.

Skills

MS Office

Excel

Word

Geography knowledge

Education

GCSE English

GCSE Maths

Job description

Mountjoy is seeking an enthusiastic Administrator to join our team in Fareham on a fixed-term 12-month contract to cover maternity leave. This role offers hands-on experience in a busy maintenance service environment.

You will record information from operatives and clients, manage emails, plan and allocate operatives, and support the Service Manager with daily scheduling and reporting. A proactive, customer-focused approach is essential.