Main - Team Leader

Funky Pigeon; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer is seeking a Team Leader to guide and inspire their team in providing top-notch customer service. The ideal candidate will possess leadership experience in retail, fostering a supportive environment while driving performance to meet business objectives. With a rich heritage and ongoing expansion, they value inclusivity and teamwork.

Benefits

Employee discounts

Pension

Paid leave

Employee Assistance Programme

Qualifications

• Recent retail leadership experience preferred.
• Experience in a fast-paced environment.
• Ability to motivate teams and support training.

Responsibilities

• Lead and inspire the team to provide exceptional customer service.
• Create a culture of learning and recognition.
• Support employee development and foster strong team relationships.

Skills

Leadership

Communication

Team Motivation

Flexibility

Job description

As a Team Leader, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that supports colleagues' development and achievement. We want you, our customers, and our colleagues to be proud to share their journey with us.

What being a Team Leader is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support, and recognition—spotting opportunities for developing personal skills, product knowledge, and self-awareness.
• Supporting colleagues in an environment where everyone feels valued and welcome.
• Fostering a sense of pride within the store to ensure safe and legal operations.

What our Store Leadership Team would love to see:

• Recent retail (or similar) leadership experience, preferably in a fast-paced environment, with knowledge of KPIs such as ATV.
• Experience of proactively leading from the front, assisting your team on the shop floor.
• Flexibility to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience supporting employee training, development, and motivating teams to perform their best.

How we reward our teams:

We recognize your efforts in making WHSmith successful and keeping our customers happy. Along with salary, pension, paid leave, and employee discounts, we offer deals from retail partners to help you save money and create memories—whether enjoying a meal, an adventure, or tickets to the latest blockbuster.

Our Employee Assistance Programme provides support and guidance for your wellbeing—physical, mental, or financial—regardless of what the future holds.

About us:

WHSmith has a rich heritage and is expanding, especially in airports, hospitals, rail stations, and motorway services. Our goal is to offer our products to everyone on their journeys. Our InMotion brand, a leading digital accessories business, continues to grow, providing an excellent customer experience with the latest tech. We’ve partnered with M&S and Costa Coffee to broaden our offerings across the UK. As we evolve, our aim remains: to make every journey better!

WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.