Main - Team Leader

Funky Pigeon; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Funky Pigeon is seeking a Team Leader to oversee a cluster of stores, driving team performance and customer satisfaction. This leadership role requires retail management experience and a commitment to fostering a positive, results-driven environment. Flexibility in scheduling and a strong focus on KPIs are essential for success in this position.

Benefits

Salary and Pension Scheme

Paid Annual Leave

Employee Discounts

Employee Assistance Programme

Qualifications

• Current or recent leadership experience in a retail or similar environment.
• Strong experience in managing and motivating teams.

Responsibilities

• Lead and inspire team to provide exceptional customer service.
• Support the multisite manager in delivering KPIs.
• Create a culture of learning and recognition.

Skills

Leadership

Customer Service

Team Motivation

Communication

KPI Knowledge

Education

Retail Management Experience

Job description

As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us. This position will be within a multisite cluster, working across rail and hospital formats to support the multisite manager in delivering all KPIs. A background in fast paced retail management is essential for this role as you will be helping to run a large cluster of stores across different formats.

Working hours: 39 hours per week, working 5 days out of 7 including weekdays and weekends. Shifts will usually be 5:30am to 14:30pm or 13:00pm to 22:00pm depending on the schedule and workload. This is a fully flexible position and the successful candidate will need to be able to work all shift patterns and all days to support the needs of the business.

What being a Team Leader is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we are operating safely and legally.

What our Store Leadership Team would love to see:

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.
• Strong experience in a store management position

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.