Main - Sales Assistant

WH Smith PLC; Manchester; On-site; GBP 18,000 - 21,000; Part time

Job summary

WHSmith PLC in Manchester seeks a Sales Assistant to deliver friendly, efficient service to customers and keep the store inviting. You’ll handle cash transactions, answer queries, and maintain a clean, well-stocked shop floor.

You’ll manage stock replenishment, assist with displays and merchandising, and work as part of a close-knit team to meet high standards daily. Flexibility with hours and weekend availability are valued.

Qualifications

• Experience delivering excellent customer service in a retail environment.
• Strong communication within a team and with customers.
• Motivated to achieve high standards and results.
• Adaptable to changing store needs and goals.

Responsibilities

• Deliver exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
• Being part of a team and supporting colleagues.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

Working hours for this position are as follows: Monday 15:45 -21:00, Tuesday 15:45 -21:00, Wednesday 15:45 -21:00.

What being a Sales Assistant is all about:

• Delivering an exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
• Being part of a team and supporting colleagues.

What our Stores would love to see:

• A passion for customers having an exceptional experience in store.
• Confident in communicating within the team.
• Motivated to achieve fantastic results and standards.
• Adaptable to meet company requirements and goals.

As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.