Main - Sales Assistant

WHSmith Travel; Colchester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Deals with partners

Employee Assistance Programme

Job summary

WHSmith Travel is seeking a Sales Assistant to deliver outstanding customer service in our travel-focused stores. You’ll work independently or as part of a team to keep stock replenished, displays exceptional, and store standards high across airports, hospitals, rail stations and motorway services.

You will help customers find what they need, maintain tidy merchandised areas, and support your teammates to achieve great results. A passion for service and adaptability are key.

Qualifications

• A passion for delivering an exceptional customer experience.
• Ability to work well within a team.
• Strong communication and people skills.

Responsibilities

• Deliver exceptional customer service to all customers.
• Carry out stock replenishment and keep store areas tidy and inviting.
• Maintain high standards of product displays and visual merchandising.
• Support colleagues as part of a team.

Skills

Customer service

Teamwork

Communication

Adaptability

Job description

As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

What being a Sales Assistant is all about:

• Delivering an exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
• Being part of a team and supporting colleagues.

What our Stores would love to see:

• A passion for customers having an exceptional experience in store.
• Confident in communicating within the team.
• Motivated to achieve fantastic results and standards.
• Adaptable to meet company requirements and goals.

How we reward our teams:

• salary
• pension scheme
• cycle to work scheme
• paid annual leave and employee discounts
• deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
• Employee Assistance Programme

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.