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Main Outpatients Receptionist/Booking Co-Ordinator - Wycombe

Buckinghamshire Healthcare NHS Trust

Sunderland

On-site

GBP 24,000 - 28,000

Full time

2 days ago

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Job summary

An exciting opportunity for an enthusiastic individual to join the Patient Access Team as a Main Outpatients Receptionist/Booking Co-Ordinator. The role involves coordinating patient journeys, managing appointments, and providing excellent service to patients and their families. The position offers flexible working options and is part of a supportive team at a leading healthcare provider.

Benefits

Generous annual leave entitlement

Pension

Access to NHS discount scheme

Health and wellbeing services

Qualifications

Good Basic Education, GCSE or equivalent in Maths and English.
Clear, concise verbal and written communication skills.

Responsibilities

Making patient appointments and rearranging them as needed.
Providing an efficient administration service for outpatients.

Skills

Keyboard Skills

Customer Service Experience

Education

GCSE or equivalent in Maths and English

Tools

Computer Skills

Main Outpatients Receptionist/Booking Co-Ordinator - Wycombe

Join to apply for the Main Outpatients Receptionist/Booking Co-Ordinator - Wycombe role at Buckinghamshire Healthcare NHS Trust

Main Outpatients Receptionist/Booking Co-Ordinator - Wycombe

1 day ago Be among the first 25 applicants

Join to apply for the Main Outpatients Receptionist/Booking Co-Ordinator - Wycombe role at Buckinghamshire Healthcare NHS Trust

Full time
Part time
Job share
Flexible working

Job ref434-SCS7087372EmployerBuckinghamshire Healthcare NHS TrustEmployer typeNHSSiteWycombe HospitalTownHigh WycombeSalary£24,169 per annum pro rataSalary periodYearlyClosing25/05/2025 23:59

Employer heading

Band 2

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
nationally recognised for urology and skin cancer services
regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
deliver community services in health centres, schools, patients own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job Overview

An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a Outpatients Receptionist.

The Outpatient Department works in close line with a number of the government targets around patient waiting times and as a member of the team, your duties will involve making patient appointments, using the computerised appointment system and applying knowledge of targets and clinic types, rearranging appointments, dealing with patients, dealing with queries from internal and external contacts, face to face and over the telephone and providing an efficient and effective administration service. We are looking for candidates who have a Good Basic Education, GCSE or equivalent in Maths and English, and who have clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary teams, patients and carers. You must work well in a team environment, as you will be working within a larger team, and feel comfortable working under pressure.

Main duties of the job

To work in support of a specialty or group of specialties, as part of a team co ordinating the patient journey from referral through to discharge. To provide an excellent service to patients, their relatives and carers. To provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets. To work as part of a Patient Administration Service and provide cross-cover for other staff across the Service to ensure a consistent and effective administration service is maintained at all times.

Working for our organisation

https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you? . We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount scheme s. We provide a range of health and wellbeing services to promote a healthy, happy workfor Why work for us? force. Were committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity andrespect. Greater diversity within our BHT family improves positive outcomes for the people and communities What do we stand for? s we serve. Our vision is to provide outstanding care, support healthy communities and be a great pl ace to work. Our mission is to provide personal and compassionate car e every time. Our CARE values are collaborate, aspire, respect and enable.

Detailed Job Description And Main Responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Person specification

Experience

Essential criteria

Keyboard Skills
Customer Service Experience

Desirable criteria

NHS experience desirable

Education, Qualifications & Training

Essential criteria

Basic Maths and Computer skills

PPE Requirements

COVID-19 and Flu vaccinations

I f you are successful at interview, we will require you to complete a Covid-19 risk assessment document.

Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before to the closing date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interview will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Administrative
Industries
Administrative and Support Services

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