Mailroom Supervisor

Meridian Business Support; Watford; On-site; GBP 36,000; Full time

Job summary

A recruitment agency is seeking a Production Team Supervisor to lead a dynamic team in document processing. This role involves overseeing operations, managing personnel, and ensuring service excellence within a target-driven environment. The ideal candidate should have proven management skills and experience in document handling. This position offers a salary of £36,000 per annum, generous leave, and comprehensive insurance benefits.

Benefits

23 days annual leave

Private medical and dental insurance

Robust pension scheme

Childcare vouchers

Bike-to-work scheme

Qualifications

• Proven experience leading production teams up to 100 staff.
• Experience in managing teams in a target-driven environment.
• Willingness to complete security clearance checks.

Responsibilities

• Oversee daily team operations and personnel management.
• Ensure timely completion of customer service requests.
• Resolve service issues with effective solutions.

Skills

People management skills

Team leadership

Customer service experience

Performance management

Document handling experience

Job description

Production Team Supervisor - A rewarding role awaits an adept shift supervisor working Monday to Friday 6am-2pm to join a thriving Digital Imaging & Document Processing operation in Hemel Hempstead. This position offers a chance to make a significant impact within a dynamic team, ensuring the seamless conversion of physical documents into digital formats. Salary on offer is £36,000 per annum.

Why This Role Stands Out:

Generous Leave: Enjoy 23 days of annual leave plus bank holidays.
Comprehensive Insurance: Benefit from private medical, dental, and travel insurance, along with life assurance for both you and your partner.
Financial Security: Access to a robust pension scheme, critical illness insurance, and personal accident insurance.
Convenience and Wellbeing: Free onsite parking, childcare vouchers, and a bike-to-work scheme.
Flexibility and Support: Spreeflex and a charity account to support your personal and philanthropic goals.
Role Responsibilities as Production Team Supervisor:

Oversee daily team operations, including personnel management, performance, and absence management.
Lead teams of 100 people (Jan-May) with the support of 4 Team Leaders, to a minimum of 40 in lower volumes in alignment with core values and ethical standards.
Ensure timely and accurate completion of customer service requests.
Manage daily and weekly reports and logs.
Maintain records related to customer documents.
Adhere to workflow procedures and processes.
Resolve service issues with effective solutions.
Communicate goals and strategies to drive business performance.
Process financial and employee data accurately.
Investigate and resolve data/reporting discrepancies.
Skills and Experience Required:

Proven people management skills in leading production teams up to 100 staff as a Team Supervisor or similar.
Experience managing teams in a customer service and target-driven environment.
Ability to implement new ideas and procedures effectively.
Experience managing conduct, attendance, and performance.
Capability to motivate and engage a large workforce.
Drive performance within a quality and customer-focused setting.
Document handling and scanning experience, with mailroom knowledge being advantageous.
Experience in conducting quality checks and process evaluations is beneficial.
Willingness and ability to complete enhanced government-level security clearance checks.
This role operates on a 6am–2pm shift, Monday to Friday, with occasional weekend work.

Embrace this chance to lead a dedicated team and drive excellence in document processing as Production Team Supervisor. Apply today to embark on a fulfilling career journey.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy

Job Info

Job Title:

Company:

Meridian Business Support

Location:

Watford, Hertfordshire

£36000 Per annum Excellent Benefits Package

Posted:

Jul 31st 2025

Closes:

Aug 31st 2025

Sector:

Distribution

Contract:

Permanent

Hours:

Full Time

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