Mailroom Coordinator

AllSaints; Greater London; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Wardrobe allowance

Employee discount

25 days holiday

Bank holidays, birthdays and volunteer

Dental plan & virtual GP

Life assurance

Gym membership discounts

Mental health support

Retail Trust wellbeing

Job summary

AllSaints in East London is seeking a proactive Mailroom Assistant to manage courier shipments, open and log mail, and handle samples across our studios.

You will support reception, logistics, and coordinate DHL shipments, working closely with teams across our East London Studios and globally.

If you thrive in a fast-paced fashion environment and value reliability, this role offers opportunities to learn about the brand and contribute to production workflows.

Qualifications

• Brand passion and enthusiasm in a fast-paced environment.
• Friendly and professional telephone manner.
• Strong writing and communication skills.
• Proficiency with Microsoft Office and Google packages.

Responsibilities

• Report to the office & events manager.
• Cover reception on breaks and at start/end of day.
• Open and log incoming mail and packages; notify recipient.
• Arrange couriers for the East London Studios.
• Manage all incoming/outgoing samples and storage.
• Manage post rooms and shipping supplies.
• Send outgoing samples/parcels; ensure timely delivery.
• Manage DHL account and shipments.

Skills

Brand passion

Telephone manners

Communication skills

Post room experience

Time management

Multitasking

Flexible attitude

Go the extra mile

Tools

Microsoft Office

Google Workspace

Job description

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

We are looking for someone confident, friendly and approachable to help manage our office mailroom. You will be handling all of our courier shipments for our East London Studios and manage all incoming/outgoing samples. You will gain a great knowledge of the brand, our product and liaise daily with team members across our entire studios & globally.

WHAT WILL I BE DOING?

• Reporting in to the office & events manager
• Cover reception on breaks and at the beginning or end of the day and support where necessary
• Responsible for opening and logging incoming mail and packages & communicating arrivals to the recipient/correct department
• Arranging all couriers for the business within ELS Studios
• Managing all incoming/outgoing samples, ensuring they are logged and efficiently stored
• Management of the post rooms and shipping supplies
• Responsible for sending all outgoing samples/parcels on behalf of the company, and ensuring these arrive safely and on time to protect our production process
• Manage our DHL account, processing DHL imports, exports, and cross-vendor shipments

WHAT SKILLS DO I NEED?

• Passion and enthusiasm for the brand, with experience in being part of a fast paced environment
• Friendly and professional telephone manner
• Strong writing and communication skills
• Able to use Microsoft Office & Google packages at an intermediate level
• Previous experience within a post room environment is desirable
• Ability to communicate well within all levels of the brand in a professional manner
• Excellent time management and organisational skills, whilst able to prioritise workload accordingly
• Sense of urgency
• Hard working, self-motivated and able to multitask
• Flexible and friendly attitude and willing to 'go the extra mile' when required

ABOUT THE LOCATION

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends
• 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to discounted gym membership and corporate discounts
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.