Mail Center Clerk

Protective Life Insurance Company; Birmingham; On-site; USD 41,000 - 43,000; Full time

Job summary

Join a forward-thinking company as a Mail Center Clerk, where your contributions will impact millions. In this fully onsite role, you'll manage the flow of mail and packages, ensuring efficient operations within the Corporate Mail Center. You'll utilize various tools and technologies while collaborating with multiple business functions to deliver exceptional service. This position not only offers a competitive salary but also a comprehensive benefits package aimed at supporting your physical, emotional, and financial wellbeing. If you're ready to make a difference and thrive in a dynamic environment, this opportunity awaits you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan with Company Matching

Employee Assistance Program

Mental Health Benefits

Paid Parental Leave

Short-Term Disability

Cultural Observance Day

Qualifications

• 2-3 years of relevant work experience in a technical environment.
• Ability to lift up to 30 pounds.

Responsibilities

• Collect and distribute incoming and outgoing mail and packages.
• Operate inserter equipment for print jobs.
• Generate reports for postage and mailing metrics.

Skills

Computer Skills

Keyboard Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Communication Skills

Problem-Solving

Adaptability

Education

High School Diploma or Equivalent

Tools

Mail Meters

Inserter Equipment

Scanning Equipment

Shipping Software

Job description

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

The Mail Center Clerk is responsible for performing a variety of functions within the Corporate Mail Center. This role involves the collection and distribution of incoming and outgoing mail and packages, operation of mail meters and inserting equipment, scanning, correspondence reconciliation, running reports, and conducting research. The ideal candidate will work closely with various business functions to ensure efficient mail center operations and support daily processing tasks.

Key Responsibilities

• Collect and distribute incoming and outgoing mail and packages.
• Operate inserter equipment (2D, OMR, non-barcoded) for print jobs.
• Prioritize inserting work based on established Service Level Agreements (SLA).
• Perform manual correspondence reconciliation.
• Operate postage meters and manage money downloads.
• Order postal supplies as needed.
• Maintain mail center equipment.
• Utilize mobile handheld devices for internal tracking of delivered goods.
• Conduct research using Send Suite Tracking.
• Handle internal and offsite delivery of goods using a company vehicle.
• Operate scanning equipment.
• Administer shipping software.
• Generate reports for postage and mailing metrics.
• Provide support to team members to facilitate daily processing.

Skills, Abilities, Knowledge Required:

• Demonstrated computer and keyboard skills.
• Ability to key 35-50 words per minute with accuracy.
• Basic knowledge of Microsoft Excel and Word.
• Experience with Microsoft Outlook, particularly working with attachments.
• Ability to maintain a professional demeanor under stressful conditions.
• Strong written and oral communication skills.
• Ability to handle changing priorities, solve problems, meet deadlines, and keep work moving under adverse conditions.
• Capacity to learn new equipment and software.
• Demonstrated ability to learn new processes and procedures.

Qualifications:

• High school diploma or equivalent.
• Valid Driver's license, clean driving record.
• Ability to lift up to 30 pounds.
• 2-3 years of relevant work experience, preferably in a technical environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• 1-2 years of work experience in an office environment with customer contact.

Preferred Experience

• Industry knowledge of inserting equipment
• Knowledge of USPS, UPS, and FedEx rules and regulations.
• Courier experience

Protective's targeted salary range for this position is $41,600 to $43,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.

This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

The schedule for this role is M-F, 8am to 5pm CDT. This is a fully onsite role.

#ind123

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.