Macular Administration Clerk

NHS; Rochdale; On-site; GBP 20,000 - 24,000; Full time

Job summary

A public health service provider in Rochdale is seeking a full-time Macular Administration Clerk. The successful candidate will provide clerical support to the ophthalmology team and must demonstrate strong organizational and communication skills. Ideal applicants should have relevant qualifications and a good telephone manner, as the role involves extensive patient interaction. A competitive benefits package is offered, including flexible working opportunities.

Benefits

Competitive benefits package

Flexible working opportunities

Annual leave allowance

Qualifications

• Must have good all-round administration skills with basic numeracy and literacy.
• Must be flexible for cross-site working.
• Experience of managing waiting lists and team working.

Responsibilities

• Support reception cover for macular treatment outpatient services.
• Interact and assist patients with queries in a public-facing role.
• Work independently when required and follow instructions correctly.

Skills

Excellent planning / organisational skills

Ability to communicate effectively with all levels of staff

Advanced IT skills

Good interpersonal and communication skills

Good telephone manner

Education

Diploma level qualification or equivalent experience

5 GCSE (or equivalent) including Maths and English

Customer Care NVQ level 2 or equivalent experience

Tools

NCA clinical systems (e.g., PAS, Patient Centre)

Job description

Go back Northern Care Alliance NHS Foundation Trust

Macular Administration Clerk

The closing date is 19 October 2025

We have an exciting operational opportunity within the Planned Care Directorate team in the Ophthalmology Team for Permanent Band 3 Macular Administration Clerk.

We have a full time vacancy for a clerical officer to support the macular/diabetic/medical retinal booking and scheduling team and support reception cover for macular treatment outpatient services.

Main duties of the job

We wish to appoint an experienced and organised individual, with good IT skills who is able to demonstrate their ability to follow instructions correctly but also to work independently when required.

You must have excellent interpersonal and communication skills and be comfortable liaising with people at all levels. The role is public facing and office based so you must enjoy interacting with our patients, greeting them, and helping them with any queries.

You must have a good telephone manner as the role also involves contact with patients on the phone. You will have good all round administration skills, good basic numeracy and literacy skills, organisational / prioritisation skills, attention to detail and a willingness to be trained.

You must be flexible for cross-site working demanding on service needs on the day.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

Person Specification

Qualifications

• Diploma level qualification or equivalent experience
• 5 GCSE (or equivalent) including Maths and English
• Customer Care NVQ level 2 or equivalent experience

Experience

• Experience of using NCA clinical systems e.g. PAS, Patient Centre etc
• Experience of working within a multi-disciplinary team
• Experience of team working and working independently
• Experience of managing waiting lists
• Experience of working in a demanding environment

Skills & Knowledge

• Excellent planning / organisational skills
• Ability to communicate effectively with all levels of staff within the organisation
• Ability to work without supervision
• Awareness of the Data Protection Act and the need for confidentiality
• Ability to deal with difficult situations both on the phone and face to face
• Advanced IT skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northern Care Alliance NHS Foundation Trust