macOS-focused IT Support Engineer

Eligo Recruitment; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in London is seeking a macOS-focused IT Support Engineer. In this role, you'll deliver high-quality IT support, troubleshoot issues, and work in a collaborative environment. The position offers growth opportunities in a friendly team culture focused on integrity and technical excellence.

Benefits

20 days holiday + bank holidays

Career progression opportunities

Ongoing training

Flexible remote working after first year

Qualifications

• Some macOS IT support experience required.
• Basic networking knowledge (IP, DNS, DHCP).
• Experience with M365; Google Workspace is a bonus.

Responsibilities

• Providing 2nd/3rd line IT support to users.
• Troubleshooting macOS issues at OS and hardware levels.
• Delivering IT support to hybrid workers.

Skills

macOS IT support experience

basic networking knowledge

communication skills

Tools

Addigy

M365

Google Workspace

Job description

Social network you want to login/join with:

macOS-focused IT Support Engineer, London

col-narrow-left

Client:

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

94bea2d05df1

Job Views:

6

Posted:

12.07.2025

Expiry Date:

26.08.2025

col-wide

Job Description:

Seeking a macOS-focused IT Support Engineer to join a successful, friendly and close-knit team of like-minded individuals.

You’ll be a part of delivering high-quality IT support with a strong specialism in Apple. This is a fantastic opportunity for a capable, hands-on engineer who thrives in a fast-paced, user-facing environment and enjoys solving real-world tech problems with clarity and precision.

The IT Support Engineer Role:

You’ll be providing 2nd/3rd line support to clients using macOS and cross-platform environments, both remotely and on-site. Your work will span endpoint management (Addigy), M365, network config (DNS, DHCP, IP addressing), cloud services (Dropbox, Google Workspace), and user support.

Expect to:

Deliver IT support to users

Troubleshoot macOS issues at both OS and hardware levels

Support hybrid workers and cloud-based workflow

Work with MDM platforms (Addigy) and support system onboarding

Work in Central London

Deliver clear, jargon-free communication to non-technical users

What You’ll Need for this macOS-focused IT Support Engineer role :

Some macOS IT support experience

Basic networking knowledge (IP, DNS, DHCP)

Experience with M365; Google Workspace is a bonus

A clean, tidy and professional appearance and client-ready manner

Physically able to handle some hands-on work

You’ll be office based for the first year (with remote flexibility after that), working in a collaborative, no-ego team.
The company offers ongoing training, career progression, and a culture built on integrity, trust, and technical excellence.

Package:

£30,000–£35,000 depending on experience
20 days holiday + bank holidays, rising annually to 30 days

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.