Macmillan Patient Support Officer

CROYDON HEALTH SERVICES NHS TRUST; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Croydon Health Services NHS Trust is seeking an experienced Macmillan Patient Support Officer (Band 4) to join the Macmillan Nursing Support Team. The role supports people affected by cancer through their pathway and beyond, navigating the health and social care system with emotional, practical and financial information and support.

The post holder will work flexibly across face-to-face, phone, email and text contact, with a comprehensive induction and ongoing training.

Qualifications

• Experience in providing emotional, practical and financial information and support to people affected by cancer.
• Ability to navigate the health and social care system and coordinate with clinical teams.

Responsibilities

• Support patients through the cancer pathway and beyond, providing personalised care.
• Coordinate with CNS and Macmillan teams to maximise delivery of cancer pathways.
• Interact with patients face to face, by phone, email or text and provide wellbeing support.

Job description

The Macmillan Nursing Support Team and the Macmillan Centre are looking for an experienced and dynamic new colleague to join our growing services supporting the people of Croydon affected by cancer.

The purpose of the role will be to support patients through their cancer pathway and beyond; to navigate the complex health and social care system during this time.

As a Macmillan Cancer Patient Support Officer, you will have direct contact with people affected by cancer, offering emotional, practical and financial information and support.

You will work flexibly, being visible and accessible to those who access the services.You will provide support face to face, over the phone, via email, letter and text.

Join us and we will provide a comprehensive induction programme, including, training and insight visits. We also fully support long term access to both in-house and external training. Supervision is fully supported and in addition to this you will have regular support sessions with the team and your peers.

We recognise that this can be an emotionally challenging role and we actively encourage access to wellbeing support sessions.

Macmillan Patient Support Officer - Band 4

6 Months Fixed Term Contract (FTC) Fulltime, 37.5 hours per week

The purpose of the role will be to support patients through their cancer pathway and beyond; to navigate the complex health and social care system during this time. Care Coordination is the joining up of services, coordination, information and communication between caregivers, treatment providers, those living with and beyond cancer and their families, that creates a seamless experience of care (NHS Improvements, 2011).

The post holder will support both the Clinical Nurse Specialist (CNS) Team and the Macmillan Information & Support Centre Team in providing exemplary personalised cancer care.

The post holder will be required to coordinate with appropriate services to maximise the delivery of the cancer pathways, thereby improving the quality and experience for patients and their carers.

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough's only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing teamPurley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.

Our experienced staff take care of people of all ages across the borough of Croydon.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

Join us and be a part of the team that is making Croydon proud.