Macmillan Cancer Support Assistant Manager

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

A public healthcare organization in Shrewsbury is seeking a Macmillan Support Centre Assistant Manager. The successful candidate will oversee the Macmillan Cancer Support Centre, providing support and information to individuals diagnosed with cancer. This role requires empathy, excellent communication skills, and the ability to work both autonomously and collaboratively. The job involves liaising with healthcare professionals and delivering compassionate assistance to service users.

Qualifications

• Must demonstrate empathy when dealing with emotional conversations.
• Must have excellent communication skills for interacting with service users.

Responsibilities

• Manage day-to-day operations of the Macmillan Cancer Support Centre.
• Provide high-quality information and support to individuals affected by cancer.
• Work under the direction of the Macmillan Support Centre Manager.
• Liaise with other professionals and Macmillan volunteers.
• Provide coverage at The Royal Shrewsbury Hospital as needed.

Skills

Empathy

Organisational skills

Resilience

Excellent communication

Interpersonal skills

Job description

Overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

Responsibilities

We are looking to appoint an empathetic, organised and resilient individual to the post of Macmillan Support Centre Assistant Manager. With support, the post-holder will be responsible for the day to day running of the Macmillan Cancer Support Centre at The Princess Royal Hospital, Telford.

• The post holder will communicate daily with those affected by cancer, providing high quality information, signposting and referrals to other services. They will always demonstrate empathy and deal sensitively with emotional conversations to improve the difficult experience of the people they support, who may physically drop into the centre, or request support by telephone, email, or virtually.
• The post holder will work under the direction of the Macmillan Support Centre Manager and alongside other professionals in the trust and in the the community. They will be part of a network of Macmillan Professionals and will be supported by caring Macmillan volunteers.
• The post-holder will provide a source of information and a listening ear that will reduce the demand on clinical time and deliver support in a more comfortable, accessible, and informal setting to service users.
• The post-holder will be required to provide cover at The Royal Shrewsbury Hospital. The role will involve periods of lone working, so they must be organised and develop themselves to work autonomously. They must have excellent communication and interpersonal skills.
• An induction period and ongoing support will be provided.

Qualifications

• Empathetic, organised and resilient
• Excellent communication and interpersonal skills