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Macmillan Cancer Information Assistant | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust

City Of London

On-site

GBP 60,000 - 80,000

Part time

Today
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Job summary

A healthcare organization is seeking a Macmillan Cancer Information Assistant to work part-time from Monday to Wednesday. This role involves supporting cancer patients and service users through various communication methods. Candidates should have strong communication skills and a good understanding of cancer treatments. This is a fixed-term position until March 2026 with the potential for outreach work.

Qualifications

  • Ability to work independently and seek advice when needed.
  • Knowledge of cancer treatments and support organizations.
  • Experience in data documentation and database use.

Responsibilities

  • Provide information service for cancer patients and affected individuals.
  • Assess information needs and offer appropriate support.
  • Document interactions and activity data accurately.

Skills

Self-confidence
Strong communication skills
Interpersonal skills
Knowledge of cancer treatment
Ability to document data
Job description
Overview

We are looking for an enthusiastic Macmillan Cancer Information Assistant to join the team working part time from Monday to Wednesday 9:00am - 5:00pm. This is a fixed term post until the end of March 2026 to cover a secondment. We offer a progressive environment with the support of a team and the department.

Responsibilities
  • The post holder will help to provide a basic-level information service for cancer patients, people affected by cancer, clinical staff and the public.
  • The post holder will help to assess the information and support needs of service users, providing the appropriate level of intervention, with signposting to other support services as required.
  • The post holder will offer person-centred cancer information, through face-to-face, email, telephone, and video interactions.
  • The post holder will be based mainly at North Middlesex Hospital within the Macmillan Information Centre, and will also provide cover in other trust Macmillan Information Centres. Some information outreach work at community healthcare locations will also be expected in this role.
  • The post holder will need to have the self-confidence, skills, knowledge and experience to work independently and flexibly, however Macmillan Information Specialists based at other Centres will be available for advice when required.
  • The post holder will know where to find information covering the entire range of cancers, all treatment modalities, local clinical services, statutory benefit issues, complementary therapies, and access to national/local support organisations.
  • The post holder will work within Operational Policies for the Macmillan Information Centre and will be expected to use their own judgement and initiative in doing so.
  • Triage of individual patient and carer/relative needs, confidential listening, verbal and written information materials, action planning and signposting to appropriate services.
  • To document activity data (core data) for all interactions via input into the Macmillan database, and to provide the data to Macmillan and the Trust on a quarterly basis, or upon request. Collect data in a timely and accurate manner e.g. for service monitoring, audits or quality improvement initiatives.
Requirements
  • Self-confidence, skills, knowledge and experience to work independently and flexibly, with ability to seek advice from Macmillan Information Specialists as required.
  • Knowledge of information covering the entire range of cancers, treatments, local services, benefits and support organisations.
  • Strong communication and interpersonal skills to provide information through face-to-face, email, telephone, and video interactions.
  • Commitment to professional, confidential practice and to maintaining up-to-date knowledge of cancer support and information.
  • Experience in documenting activity data and using databases for service monitoring and reporting.
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