Machinery Sales Support Administrator

Carrs Billington Agriculture; Carlisle; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading agribusiness firm seeks a Machinery Sales Support Administrator to assist their sales team in Carlisle. Successful candidates will provide first-class support, handle order processing, and ensure document management, contributing to a high customer satisfaction-driven environment with exciting career growth opportunities. Experience in the agricultural industry is a plus.

Benefits

Minimum 25 days annual leave

Employee Assistance Programme

Generous sick pay entitlement

Staff discount on selected products

Qualifications

• Experience in Agricultural Industry is preferable.
• Holds a full UK driving licence.
• Proven ability to use clear, concise language.

Responsibilities

• Provide support to the Machinery Sales Team and handle enquiries.
• Process purchase orders and sales documentation accurately.
• Liaise with suppliers and manage communications effectively.

Skills

Communication

Analytical

Team Player

Customer Service

Microsoft Windows

Tools

Microsoft D365

Power BI

Job description

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Machinery Sales Support Administrator, Carlisle

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Client:

Location:

Carlisle, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a764f37bdfcc

Job Views:

31

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Ready to drive your career forward in the fast-paced world of agricultural machinery? We're on the hunt for a proactive and detail-driven Machinery Sales Support Administrator to join our thriving team. Based in our Rosehill Head Office, Carlisle , and working at the heart of the UK's agricultural industry, this is your chance to play a pivotal role in supporting a high-performing sales force, helping to deliver cutting-edge machinery solutions to farmers and contractors nationwide. If you thrive in a dynamic environment, love solving problems, and have a passion for top-tier customer service, we want to hear from you!

ABOUT US

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.

THE JOB

Providing exceptional support to the sales team, boosting productivity and driving sales. As part of the central Sales Support Function, you'll ensure fast, consistent handling of enquiries to improve customer satisfaction, accelerate order processing, and support revenue growth. Your main accountabilities will be to:

• Provide Support and first-class assistance to the Machinery Sales Team across our entire trading area.
• Ensure prompt/accurate daily processing of purchase orders, sales orders, sales & purchase invoices/credits, accruals, - all paperwork relating to the sales & purchase process from start to finish.
• Utilise both the internal doc store and storage channels, ensure our website is up to date and all documents handled and stored in an appropriate manner.
• Process all UK and international goods in and goods out paperwork, adhering to company and VAT/legal, & Auditing policies.
• Work with Government bodies including Defra, and shipping agents to support the readiness machinery, handling PHYTO & BOL certificates, ensuring storage of all necessary documents and records.
• Administer depot transfer process for new and used machinery movements.
• Liaise with suppliers, finance companies, hauliers to process external paperwork.
• Work with internal teams (purchase ledger & credit control) to resolve customer and supplier queries.
• Work with external suppliers to understand their schemes and processes, before handling them to match our business needs. Ensuring a sound understanding of supplier terms, conditions and trading agreements.
• Liaise with aftersales teams to provide best possible customer journey within machinery business.
• Handle phone calls and queries from customers, suppliers & sales team.
• Assist the sales team with any admin tasks, completing RAV/DVLA documentation, HPI/VAT checks and follow up investigations.
• Support the new role of Technology Specialist and help them integrate into the machinery business, assisting with documentation, liaising with suppliers and providing additional support as and when required.
• Adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental or IT.

SKILLS, EXPERIENCE AND QUALITIES REQUIRED

• Microsoft Windows.
• Written skills - proven ability to use clear, concise language.
• Excellent interpersonal and communication skills, including the ability to consult, negotiate and liaise with suppliers & customers.
• Confident/Assertive - Excellent attitude to make things happen, self-starter to handle admin tasks in the most efficiently.
• Team Player or ability to work on their own - Ability to assess priorities and manage competing deadlines both independently and as a member of a team.
• Analytical Person.
• Adaptable/Flexible.
• Growth Mindset.
• Experience in other internal systems - Ibcos, Microsoft D365, D365 - CRM, Power BI and Culverdocs.
• Experience in Agricultural Industry.
• Holds a full UK driving licence.

BENEFITS

As part of The Billington Group we offer a wide range of employee benefits including:

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

Your Health

Health Assured : Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.

Sick pay : Generous company sick pay entitlement.

Health Cash Plan : A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.

Your Lifestyle

Staff Discount : Colleagues are eligible for a generous staff discount on selected products at our Country Stores.

Cycle to work scheme : A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.

Flexible life assurance and critical illness cover : Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.

My Savings Hub : Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.

Salary finance benefits : Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

Your Future

Pension : Enrolment into the Company pension scheme after 3 months of employment.

Training & Development : Role specific training and ongoing training and development opportunities identified through our annual appraisal process.