Machinery Sales Support Administrator

Carrs Billington Agriculture (Sales) Ltd.; Carlisle; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in agricultural machinery is seeking a Machinery Sales Support Administrator to enhance their dynamic sales team. This role involves processing orders, managing documentation, and providing exceptional support to ensure a positive customer journey. Ideal candidates will possess strong communication skills and a proactive attitude, with a passion for the agricultural industry.

Benefits

Competitive salary with annual reviews

Minimum 25 days annual leave

Health Assured Employee Assistance Programme

Generous sick pay entitlement

Health Cash Plan for healthcare expenses

Staff discount at Country Stores

Cycle to work scheme

Flexible life assurance and critical illness cover

Company pension scheme after 3 months

Ongoing training and development opportunities

Qualifications

• Proactive and detail-oriented with strong negotiation skills.
• Ability to work independently and manage priorities effectively.
• Experience in the agricultural industry is desirable.

Responsibilities

• Provide exceptional support to the sales team to enhance productivity.
• Process purchase orders, sales orders, and related paperwork.
• Liaise with suppliers and manage customer inquiries.

Skills

Proficiency in Microsoft Windows

Excellent written communication skills

Strong interpersonal skills

Analytical mindset

Attention to detail

Tools

Ibcos

Microsoft D365

CRM

Power BI

Culverdocs

Job description

Ready to drive your career forward in the fast-paced world of agricultural machinery? We're seeking a proactive and detail-oriented Machinery Sales Support Administrator to join our dynamic team based at our Rosehill Head Office. Located in the heart of the UK's agricultural industry, this role offers an excellent opportunity to support a high-performing sales team and deliver innovative machinery solutions to farmers and contractors nationwide. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about delivering exceptional customer service, we want to hear from you!

About Us

Every day, we support rural and agricultural communities to succeed—whether it's improving herd health, increasing yields, or aiding land management. We provide the people, products, and services to help our customers reach their goals. At Carr's Billington, every role is vital to our shared success, and we welcome talent from diverse backgrounds across our retail, feed, machinery, fuel, and central support divisions.

Carr's Billington Agriculture is a subsidiary of The Billington Group, which also owns Criddle & Co., English Provender Company, and Billington Foods.

The Job

Your main responsibilities will include:

1. Providing exceptional support to the sales team to enhance productivity and sales performance.
2. Processing purchase orders, sales orders, invoices, credits, and related paperwork accurately and promptly.
3. Managing documents via internal storage and ensuring our website and records are up to date.
4. Handling UK and international goods paperwork, complying with company policies and legal requirements.
5. Collaborating with government bodies like Defra and shipping agents for machinery readiness and documentation such as PHYTO and BOL certificates.
6. Administering depot transfers for machinery movements.
7. Liaising with suppliers, finance companies, and logistics providers.
8. Working with internal teams to resolve customer and supplier queries.
9. Understanding supplier schemes, terms, and agreements.
10. Supporting aftersales teams to ensure a positive customer journey.
11. Managing customer, supplier, and sales team inquiries via phone and email.
12. Assisting the sales team with administrative tasks, including documentation and checks.
13. Supporting the integration of the new Technology Specialist role.
14. Adhering to company policies, including safety, health, environmental, and IT protocols.

Skills, Experience, and Qualities Required

Essential:

• Proficiency in Microsoft Windows.
• Excellent written communication skills.
• Strong interpersonal and negotiation skills.
• Confident, assertive, and proactive attitude.
• Ability to work independently and as part of a team, managing priorities effectively.
• Analytical mindset.
• Flexible and adaptable approach.
• Growth mindset and attention to detail.

Desirable:

• Experience with systems like Ibcos, Microsoft D365, CRM, Power BI, Culverdocs.
• Experience in the agricultural industry.
• Full UK driving license.

Benefits

As part of The Billington Group, we offer:

• Competitive salary with annual reviews.
• Minimum 25 days annual leave.
• Opportunity to work in a well-established, family-owned business focused on growth and innovation.

Additional Perks Include:

• Health Assured Employee Assistance Programme.
• Generous sick pay entitlement.
• Health Cash Plan for healthcare expenses.
• Staff discount at Country Stores.
• Cycle to work scheme.
• Flexible life assurance and critical illness cover.
• Exclusive savings and cashback offers via My Savings Hub.
• Salary sacrifice benefits, loans, and financial education tools.
• Company pension scheme after 3 months.
• Ongoing training and development opportunities.