Machine Monitoring Specialist

Farol Ltd; United Kingdom; Sur place; GBP 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Generous bonus scheme

20–25 days holiday

Company pension

Employee discount schemes

Wellbeing & financial planning

Cycle to work scheme

Résumé du poste

Farol Ltd in the UK is seeking a Machine Monitoring Specialist to use connected machine data and diagnostics to identify potential faults, monitor health and proactively support customers.

You will investigate alerts, perform remote diagnostics, and provide technicians with clear information to keep machines running and productive.

The role suits someone with strong mechanical knowledge, enjoy fault finding and a proactive approach to using technology.

Qualifications

• Strong mechanical or technical knowledge.
• Enjoys diagnostics and solving problems.
• Able to interpret technical information and machine data.
• Comfortable speaking to customers and explaining technical issues.
• Proactive—identifying problems early rather than waiting for breakdowns.

Responsabilités

• Monitor live machine data, diagnostic trouble codes, maintenance alerts and performance alerts.
• Interpret what the machine is telling you with your mechanical and technical knowledge.
• Carry out initial fault finding and pre-diagnostics remotely.
• Contact customers when a potential issue is identified and organise the right support.
• Provide technicians with clear diagnostic information before the machine arrives in the workshop.
• Monitor machine performance and identify opportunities to improve settings, operation and productivity.
• Use remote access tools to provide first-line technical support.
• Collaborate with Product Support and Precision Technology specialists for deeper investigation or on-site visits when needed.
• Help customers achieve more uptime, performance, and value from their machines.

Connaissances

Mechanical knowledge

Diagnostics

Remote diagnostics

Customer communication

Proactive mindset

Technical interpretation

Team collaboration

Outils

Remote access tools

Description du poste

For engineers, technicians and mechanics who want to work smarter — not harder

You're already good at diagnosing machine faults. Now imagine being able to spot the fault before the machine comes into the workshop.

As a Machine Monitoring Specialist, you'll use connected machine data, diagnostic information and your technical experience to identify potential faults, monitor machine health and performance and proactively support customers.

You'll investigate alerts, carry out remote diagnostics, talk directly with customers and give technicians the information they need to get machines fixed quickly and keep them working.

What you'll be doing

• Monitor live machine data, diagnostic trouble codes, maintenance alerts and performance alerts
• Use your mechanical and technical knowledge to interpret what the machine is telling you
• Carry out initial fault finding and pre-diagnostics remotely
• Contact customers when you identify a potential issue and organise the right support
• Provide technicians with clear diagnostic information before the machine arrives in the workshop.
• Monitor machine performance and identify opportunities to improve settings, operation and productivity
• Use remote access tools to provide first-line technical support
• Work with Product Support and Precision Technology specialists when deeper investigation or an on-site visit is needed
• Help customers get more uptime, performance, and value from their machines

Could this be your next step?

This could suit an experienced:

Agricultural Technician/Plant Technician/HGV/Vehicle Technician/Automotive Technician/Field Service Engineer/Mechanical Engineer/Technical Support Specialist

What matters is that you understand machines, enjoy fault finding and want to use technology to diagnose problems in a smarter, more proactive way.

We're looking for someone who:

• Has strong mechanical or technical knowledge
• Enjoys diagnostics and solving problems
• Can interpret technical information and machine data
• Is comfortable speaking to customers and explaining technical issues
• Is proactive—you'd rather identify a problem early than wait for a breakdown
• Is interested in connected machines, remote diagnostics and new technology
• Can work closely with technicians, engineers and service teams

Agricultural machinery experience is an advantage, but we're interested in the technical skills you already have—not just the industry you've worked in.

About The Package

An exceptionally strong remuneration package is on offer for the right person! This is made up from a highly competitive basic annual salary plus generous bonus scheme. We also offer 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension, employee discount schemes, employee wellbeing and financial planning service, cycle to work scheme.

• highly competitive basic annual salary
• generous bonus scheme
• 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays)
• company pension
• employee discount schemes
• employee wellbeing and financial planning service
• cycle to work scheme

About the Company

Farol Ltd is one of the UK’s leading John Deere dealers, supporting farmers, contractors and professional turf customers with industry‑leading machinery and precision technology.

Established as a family business in 1977, Farol today is made up of 280 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned.

Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.

An exceptionally strong remuneration package is on offer for the right person!

Experience

We are looking for someone who understands machines, enjoys fault finding and wants to use technology to diagnose problems in a smarter, more proactive way.