MAC Cosmetics - Retail Manager - John Lewis - 37.5 Hours

MAC; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cosmetics brand is seeking a Retail Manager for their High Wycombe location. The role emphasizes leading a dynamic team, achieving sales targets, and developing exceptional customer relationships. Ideal candidates will have proven retail management experience, particularly in beauty, along with strong leadership and operational skills. Competitive salary and benefits, including extensive training programs, are offered.

Benefits

Competitive industry salary

Commission scheme eligibility

Annual Leave & Family Leave

Product discount

Mental Health Wellbeing Initiatives

Extensive Training & Development

Qualifications

• Proven retail management/assistant retail management experience, preferably within beauty.
• Experience setting sales and customer service targets.
• Previous retail operations experience including inventory management.

Responsibilities

• Lead, coach, and develop a team of Retail Artists.
• Create and execute a business plan to recruit and retain customers.
• Ensure team exceeds KPIs and develop coaching techniques.

Skills

Retail management experience

Sales analysis

Team leadership

Customer service targets

Microsoft Office proficiency

Job description

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MAC Cosmetics - Retail Manager - John Lewis - 37.5 Hours, High Wycombe

Client:

MAC

Location:

High Wycombe, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

b88799668a1c

Job Views:

26

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Store/Retail/Business Manager

We are looking for a dynamic and inspirational Store/ Retail/ Business Manager to lead, coach, and develop our team of Retail Artists to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.

Creativity is our day-to-day. Our mission is to enable limitless self-expression by turning makeup into art for all. As Store/ Retail/ Business Manager, your role will be to bring this in-store experience to life. The role also requires coaching and inspiring your team, ensuring their development, and helping them exceed their KPIs, as well as your own.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & Development offering

I, D & E STATEMENT

We are looking for a dynamic and inspirational Store/ Retail/ Business Manager to lead, coach, and develop our team of Retail Artists to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.

Creativity is our day-to-day. Our mission is to enable limitless self-expression by turning makeup into art for all. As Store/ Retail/ Business Manager, your role will be to bring this in-store experience to life. The role also requires coaching and inspiring your team, ensuring their development, and helping them exceed their KPIs, as well as your own.

Compensation and Benefits

• Competitive industry salary
• Commission scheme eligibility
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & Development offering

Qualifications

About you

You will have:

• Proven retail management/assistant retail management experience, preferably within beauty or a fast-paced retail environment
• Experience setting sales and customer service targets, sales analysis, and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading, coaching, and developing a team to succeed
• Experience of creating and executing in-store events
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
• Proficient in Microsoft Office
• Proof of right to live and work in the country