MAC Cosmetics: John Lewis Chelmsford - Counter Manager

Estee Lauder; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty company in Chelmsford seeks a Counter Manager to lead a team of Sales Associates. This role involves creating and executing business strategies to increase customer engagement and achieve sales targets. Ideal candidates will have strong leadership and customer service skills, with retail experience preferred. The position offers opportunities for career advancement and a competitive benefits package.

Benefits

Competitive benefits package

Career progression and training

Qualifications

• Strong customer service skills and ability to win people over.
• Ability to identify and support the development needs of others.
• Leadership skills including guiding and holding team members accountable.

Responsibilities

• Lead, coach, and develop sales associates to meet sales and service targets.
• Create and execute a strategic business plan to attract and retain customers.
• Handle difficult situations effectively and anticipate customer needs.

Skills

Effective verbal and written communication skills

Strong customer service skills

Results-driven

Goal-oriented

Leadership skills

High attention to detail

Tools

Microsoft Excel

Job description

MAC Cosmetics: John Lewis Chelmsford - Counter Manager

Estée Lauder

• Chelmsford, Essex
• Permanent
• Full-time
• 15 hours ago

Description

We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to meet sales, customer service, and operational targets. Candidates should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This role offers the opportunity to be the CEO of your store, with full accountability for creating and executing a strategic business plan to attract and retain customers through targeted marketing, in-store events, excellent customer relationship management, and leading a high-performing team.

If you are an ambitious self-starter with a passion for business planning and coaching, this could be the perfect role for you and a stepping stone towards a long-term career with a leader in prestige beauty. Many senior managers started at the sales point, gaining skills in business planning, consumer insights, event management, and marketing, preparing for further career advancement. We value diversity and offer career progression, training, and a competitive benefits package.

Qualifications

• Effective verbal and written communication skills, with excellent interpersonal skills
• Strong customer service skills and the ability to win people over
• Results-driven with a high motivation to meet objectives
• Goal-oriented, with a proactive approach
• Ability to identify and support the development needs of others
• Customer needs anticipation and effective handling of difficult situations
• Leadership skills, including guiding and holding team members accountable
• Ability to build and maintain informal networks
• Respectful, helpful, and cooperative team qualities
• High attention to detail and organizational skills
• Ability to work independently and as part of a team
• Positive attitude towards work and tasks
• Discretion, tact, and confidentiality when dealing with people

Knowledge and Experience

• Retail sales experience
• Team leadership
• Experience varies depending on store size
• Strategic planning and execution experience
• Financial planning and resource management skills
• Proficiency with computer systems, including email and Microsoft Excel