MA/Patient Service Spec

Boston Medical Center; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Assistant/Patient Service Specialist to join their dynamic team. This role is pivotal in ensuring seamless daily operations within a multi-specialty clinic, where you will assist in clinical tasks such as taking vital signs, preparing patients for visits, and managing medical records. You will also engage in administrative duties, including scheduling appointments and verifying insurance information. If you are passionate about providing exceptional patient care and thrive in a collaborative environment, this opportunity is perfect for you. Join a team that values excellence and professionalism in every interaction!

Qualifications

• High School Diploma or equivalent required.
• 1-3 years experience as a medical assistant preferred.

Responsibilities

• Assist providers in delivering care and rooming patients.
• Handle administrative tasks like scheduling and patient registration.
• Maintain patient confidentiality and adhere to policies.

Skills

Customer Service

Communication Skills

Interpersonal Skills

EMR Experience

Microsoft Office

Education

High School Diploma

Medical Assistant Program

Tools

EMR Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

MA/PSS needed for multi-specialty clinic. Works together with the team to ensure a smooth

POSITION SUMMARY:

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Key Responsibilities

Clinical

• Works close with providers to assist in delivering world class care to patients.
• Room’s patients and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in office testing as needed. Required to perform controls on certain in office tests.
• Performs EKGs as ordered.
• Chaperones Providers as required.
• Administers vaccines and medications as ordered by provider following SMG policies.
• Stocks rooms and monitors expiration of supplies in exam rooms.
• Clinic Intake
• Scheduling
• Prior Authorizations
• Continuous Glucose Monitoring - Patient set-up and assistance
• Continuous Glucose Monitoring - Download and scan to EHR
• Point of Care testing
• Biopsy setup and assistance
• Prescription creation
• Patient communication

Administrative

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Schedules patients' appointments and appropriate testing for patients as directed.
• Follows scheduling rules and directs schedules patient visit.
• Performs pre visit planning daily for all upcoming scheduled appointments.
• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
• Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Must be able to work independently with little supervision.
• Adheres to all SEMC policies.
• Always uses discretion to ensure patient confidentiality.
• Performs all other duties as requested.

JOB REQUIREMENTS

Skills

• Strong customer service
• Excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education & Experience

• High School Diploma or equivalent required.
• Education from approved medical assistant program or equivalent preferred.
• One to three years as a medical assistant preferred.

Equal Opportunity Employer/Disabled/Veterans